Asst General Manager
$38k - $40kIHG
Full job description Assistant General Manager - Holiday Inn Express & Suites Maize About the Role
We're looking for a hands-on, people-focused Assistant General Manager to support daily hotel operations and uphold the high service standards of our IHG Select Brand property. This role is ideal for a hospitality leader who thrives on creating exceptional guest experiences, supporting team development, and partnering closely with the Area General Manager to drive overall hotel success. Key Responsibilities
Work Location: In person
We're looking for a hands-on, people-focused Assistant General Manager to support daily hotel operations and uphold the high service standards of our IHG Select Brand property. This role is ideal for a hospitality leader who thrives on creating exceptional guest experiences, supporting team development, and partnering closely with the Area General Manager to drive overall hotel success. Key Responsibilities
- Support the Area General Manager in overseeing all hotel operations, ensuring alignment with IHG brand standards
- Foster a positive, team-oriented culture that prioritizes guest satisfaction and employee engagement in line with the Mid-Continent Hospitality Mission Statement.
- Lead, coach, and develop associates across front desk, housekeeping, and food & beverage
- Assist with hiring, onboarding, scheduling, and performance management
- Ensure consistent delivery of exceptional guest service, resolving issues with professionalism and care
- Monitor operational performance, guest feedback, and service scores to identify opportunities for improvement
- Support financial performance through labor management, cost controls, and operational efficiency
- Maintain a visible presence throughout the hotel, modeling hospitality and service excellence
- Uphold safety, cleanliness, and compliance standards across all departments
- 2-4 years of hotel operations experience; IHG Select Brand experience preferred
- Strong leadership skills with a passion for developing and supporting teams
- Guest-focused mindset with the ability to resolve challenges quickly and effectively
- Excellent communication and organizational skills
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- Familiarity with IHG systems ( Hotel Key, Merlin etc.) is a plus
- Flexible schedule availability, including weekends and holidays as needed
- Competitive salary and bonus eligibility
- IHG & MCH travel benefits and hotel discounts
- Health, Dental, and Vision Insurance
- Opportunities for growth within the Mid-Continent Hospitality portfolio
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Vacancy posted 1 day ago
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