Systems Engineer

Job Responsibilities: Provide hands-on Windows 10/11 desktop support, including imaging, configuration, and troubleshooting for control room and operational environments.Maintain, diagnose, and repair server and workstation hardware, including HPE, Dell, and Cisco MDS systems.Support enterprise data center environments involving storage hardware, server refresh efforts, and infrastructure upgrades.Assist with NERC CIP–compliant processes, documentation, and security requirements for regulated utility systems.Coordinate IT change management tasks using tools such as ServiceNow and JIRA, ensuring compliance with established procedures.Work with networking fundamentals including TCP/IP, domain administration, and Windows networking support.Interface with technical leads, management, and control room operators, providing clear communication and timely updates.Travel as needed between sites, including weekly visits to the Bethesda Control Center.Support utility projects including storage infrastructure refreshes, server hardware upgrades, and workstation deployment for real-time systems.Collaborate with an 18-member engineering/IT team to maintain system availability and operational continuity. Skills: Windows Desktop Support: Windows 10 & 11 imaging, configuration, troubleshooting.Server Hardware Support: Dell OpenManage, HPE OneView, server diagnostics & maintenance.Networking: Windows networking, TCP/IP, domain administration.ITSM & Change Management: ServiceNow, JIRA, structured change control processes.Regulatory & Security: NERC CIP experience (highly preferred).Communication & Leadership: Strong verbal communication with operators, management, and technical teams.Storage & Virtualization: NetApp, VMware.Networking Hardware: Cisco MDS.Scripting & Automation: PowerCLI, PowerShell.Real-Time System Support: Utility control room and operational system experience (preferred). Education/Experience: Bachelor's. #J-18808-Ljbffr SGS Consulting