Customer Service Representative

Benefits Competitive salary Employee discounts Opportunity for advancement Training & development Part-Time Customer Service About Texas Power Bars Texas Power Bars has manufactured American-made barbells and strength-training equipment since 1980. Our products are used by competitive lifters, home gym owners, schools, universities, gyms, and professional training facilities across the country. Position Summary We are seeking a dependable, organized, and customer-focused individual to assist customers, enter and manage orders, and coordinate with our production and shipping teams. This position serves as a primary point of contact for customers and is responsible for answering questions, accurately entering orders, processing order changes, tracking shipments, assisting with returns and warranty concerns, and resolving customer issues. A background or interest in fitness, strength training, powerlifting, or gym equipment is helpful because this role will regularly assist customers with product questions and recommendations. Responsibilities Respond to customer questions by phone and email in a friendly and professional manner. Enter customer, dealer, wholesale, and special orders accurately into company systems. Review orders for correct products, quantities, finishes, pricing, shipping information, and special instructions. Create and update draft orders, invoices, and customer records. Process order changes, cancellations, refunds, returns, replacements, and warranty claims. Confirm payment status and follow up on incomplete or pending orders. Track shipments and assist with delayed, damaged, missing, or incorrect deliveries. Coordinate with production, assembly, coating, and shipping teams to provide accurate order updates. Help customers understand the differences between our bars, finishes, knurl options, and intended uses. Provide basic product recommendations based on the customer’s training needs. Maintain accurate records of customer interactions and order activity. Assist with data entry, spreadsheets, filing, dealer accounts, product launches, and other office tasks. Help identify recurring customer or product concerns for management review. Assist with light warehouse or fulfillment duties during busy periods when needed. Qualifications Previous customer service, order-entry, administrative, retail, or e-commerce experience preferred. Strong attention to detail and data-entry accuracy. Strong verbal and written communication skills. Friendly, patient, professional, and solution-oriented. Ability to manage multiple orders and customer issues at the same time. Comfortable using email, spreadsheets, and basic office software. Experience with Shopify, ShipStation, or similar systems is a plus. Fitness, strength-training, powerlifting, gym, or sporting-goods experience is helpful but not required. Ability to learn detailed product information and confidently assist customers. Dependable, self-motivated, and able to work independently and as part of a team. Physical Requirements Ability to sit or stand for extended periods. Ability to move throughout an office, production, and warehouse environment. Ability to occasionally lift or move packages weighing up to 50 pounds. Schedule and Benefits Part-time, on-site position. Flexible schedule based on business needs. Competitive hourly pay based on experience. Employee discounts on Texas Power Bars products. Potential for increased hours and responsibilities as the company grows. Texas Power Bars is an equal-opportunity employer. #J-18808-Ljbffr Texas Power Bars