Food and Beverage Manager

WonderWorks, an indoor amusement park combining education and entertainment with over 100 hands‑on exhibits, is looking for dynamic people to join our team. WonderWorks Orlando is seeking a customer-focused, team‑oriented individual with high energy and a passion for delivering superior guest service. If you are passionate about food and beverage and enjoy creating memorable guest experiences, our Food & Beverage Manager position may be a great fit for you. Benefits Salary from $52,000 paid out weekly every Friday Paid time off; medical, dental, vision, life & disability, FSA, 401k plans available Complimentary tickets to over 50 state and local attractions Discounts on hotels, restaurants, and more Responsibilities Provides exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issues Understands & manages Guest Services, Retail, & Food & Beverage processes as needed on shifts Estimates food and beverage costs and requisitions or purchases supplies Confers with food preparation and other personnel to plan menus and related activities such as dining room, bar, and banquet operations Inspects food and food preparation to maintain quality standards and sanitation regulations Investigates and resolves food quality and service complaints Reviews financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations Supervises team members, from interviewing to recognition to counseling to exits Assigns and coordinates work of employees to promote the efficiency of operations Directs preparation of foods and beverages Inspects food service facilities to ensure that equipment and buildings meet the requirements of state and local health laws and internal regulations Analyzes information concerning facility operations such as daily food sales, patron attendance, and labor costs to prepare budget and to maintain cost control of facility operations Contact vendors and suppliers as needed to ensure product delivery/availability Place orders for items needed to operate effectively Complete monthly profit and loss to maintain an effective food cost Ongoing monitoring of food costs and changing pricing as needed Ensures the facility maintains a safe and clean environment for all team members and guests Manages inventory, stock, and reorders food and merchandise as needed for business to run smoothly Effectively trains, manages and empowers team members to provide optimal food and guest service Coaches employees and administers disciplinary action or performance plans in cooperation with HR and/or General Manager as applicable Inspect operations procedures to maintain quality standards and sanitation regulations Investigates and resolves item quality and service concerns Addresses scheduling needs as applicable Supervises conduct, internal control, cash management, financial records, deposits, and payments on shift Provides operational support for group and special events as requested Perform other duties as assigned Qualifications Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.) Qualified candidates must be willing to work a flexible schedule of 12pm-8pm, and/or 2pm-10pm. This position requires the ability to work any shift weekend including nights, weekends, and holidays. Cash-handling experience and basic mathematical skills, as needed to make change Ability to comprehend written and verbal communication Ability to multi‑task, work independently, and make reasonable & ethical decisions quickly within a fast‑paced environment Education and Experience 2+ years of Operations Management in Guest Services, Retail, and Food & Beverage experience required to allow for optimal success 1+ years of food and beverage experience supervising/leading a team in a kitchen setting Previous management experience in an attraction, theme park, or high-volume entertainment venue environment is preferred Physical Demands Ability to climb, bend, kneel, stoop, stand, and walk throughout the work area for prolonged periods Ability to lift and/or move up to 100 pounds Job Types: Full-time, Onsite WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. Regular attendance is required. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills. #J-18808-Ljbffr