Digital Solutions Specialist (Bilingual preferred)
Pool Corporation
- # SaaS Implementation SpecialistApply: Clearwater, FL: Full time: Posted Today: R21960**Job Summary:** The SaaS Implementation Specialist champions the customer journey from sale to successful adoption, ensuring the SaaS platform is configured, tested, and launched to best suit client needs. You serve as a trusted advisor, minimizing friction and maximizing satisfaction in the critical onboarding window. Your ability to accelerate time-to-value not only supports rapid ARR realization, but your education and encouragement foster increased chemical and product sales through digital engagement.**Responsibilities:*** Leads new client onboarding and solution configuration, remotely or onsite.* Develops training sessions/materials tailored for each customer’s needs.* Resolves implementation/technical challenges, documenting and escalating as needed.* Tracks activation metrics and customer usage during onboarding.* Identifies and communicates repeated customer pain points to Product.* Transitions customers to retention team upon successful implementation.**Requirements:*** 2+ years in SaaS onboarding, implementation, or technical account management.* Training/teaching skills for diverse audiences.* Troubleshooting, project management, and customer relationship skills.* Excellent written and verbal communication.* Strong process documentation and feedback orientation.* Bachelor’s degree in Information Technology, Business, or a related field required.* Relevant technical certifications (e.g. SaaS platforms, project management) are a plus.
- J-18808-Ljbffr Pool Corporation
Vacancy posted 2 days ago
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