Guest Services- Central Park

Guest Services Representative

The City of Maple Grove is seeking Guest Services representatives who serve as a point of contact for the patrons of the Maple Grove Central Park. As a guest service representative, you will play a key role in creating a safe, welcoming, and enjoyable experience for all visitors at Central Park during our winter season. This position supports seasonal skate rental operations. Staff members are expected to deliver friendly, efficient service while enforcing facility policies, maintaining cleanliness, and ensuring smooth events and daily operations. Come join our growing and diverse community!

Hours of Work

• Monday-Friday: 3:30pm-10pm
• Saturday-Sunday: 9:30am-10pm
• Monday-Sunday During ISD 279 Holiday Break: 9:30am-10pm

Pre-employment requirements: This position will require the successful completion of a background check (if 18 years or older). Tentative Hiring Timeline Posting will remain open until filled. Apply Immediately; interviews are conducted as applications are received.

Responsibilities

• Provide friendly, professional customer service by greeting visitors, answering questions, responding to requests, and handling phone calls and messages.
• Assist with ice skate rentals, including fitting and sizing skates, distributing and collecting equipment, and maintaining a clean, organized, sanitized, and properly maintained rental area.
• Operate the skate shop concession area, including preparing and serving food and beverages and processing cash transactions.
• Perform routine cleaning and light maintenance of facilities and common areas, while promptly reporting facility, equipment, or customer concerns to a supervisor.
• Promote an inclusive, respectful environment by communicating effectively with customers and coworkers and supporting the City's mission, vision, and core values.

Knowledge of:

• Basic math skills
• Operating a cash register
• Effective sales techniques.
• Effective communication skills, including with individuals whose first language may not be English.

Ability to:

• Develop and maintain positive working relationships with staff, supervisors, and the public.
• Work under pressure and remain calm and pleasant under stressful situations.
• Strong customer service skills; able to serve diverse groups of visitors in a cheerful and professional manner.
• Ability to operate cash registers, concession equipment.
• Lift 25 lbs or more.
• Ability to work indoors/outdoors in all weather conditions.
• Work in a moderately noisy environment.
• Operate or learn to operate concession equipment.

Qualifications

Any combination of experience that would likely provide the required knowledge is qualifying. A typical way to obtain the knowledge and abilities would be:

• Must be 16 years of age or older.
• Lift 25 lbs or more.
• Flexibility to work evenings, weekends, and holidays as required.
• Basic math skills; handling cash transactions accurately.

Nice to have:

• High school diploma or equivalent.
• Previous experience in a customer service, food service, or concession experience.
• Experience using cash registers and computers.
• Experience working in a fast-paced, high-traffic environment.

Supplemental Information

Working Conditions Environmental Conditions: Indoor and outdoor environments. Exposure to all weather conditions. Physical Conditions: Sitting/Standing/Lifting