Customer Service Specialist

Join Our Team American AgCredit offers a unique opportunity to be a part of a national financial system supporting those who feed, clothe and fuel the world. We are a growing organization embracing collaboration and innovation while delivering transformative solutions. American AgCredit provides a cultivating environment where you truly make a difference for our customers and teams. Benefits offered by American AgCredit: Commitment to agriculture and the communities we serve Family friendly work environment Investment in employee development Medical, Dental and Vision coverage Outstanding 401k automatic 3% employer contribution, plus match up to 6% Generous Paid Time Off (Vacation accrued at 21 days annually, Sick Days accrued at 15 days annually, 12 paid holidays, plus 16 hours of volunteer time) Competitive Incentive Compensation Plan Disability & Life Insurance Employee mental, physical, and financial wellness programs The position is bonus eligible based on association and personal performance Position will be posted until filled. Basic Function: This position is generally responsible for supporting the Insurance Consultants through evaluation of workflow assigned documents; research of minimally complex insurance topics; collection and submission of all crop insurance documents; data entry into Approved Insurance Providers (AIP) systems; servicing the book of business in a fast paced environment, customer contact and providing clerical and technical support. Essential Duties: Collaborates with Insurance Consultants to support the sales and service of crop insurance policies. Completes assigned tasks in a timely manner with minimal supervision; ensures customer service is maintained at a high level; follows-up with applications, reporting, claims, and conservation compliance. Obtains and maintains all required insurance licenses. Develops and retains a thorough understanding of federal and private crop insurance policy provisions, actuarial information, underwriting standards, and procedures for all insurance products offered by the Association. Provides expertise in reviewing insurance documents for completeness, accuracy, and program compliance; entering, mapping and transmitting insurance data to the AIP's using AIP programs and systems. Participates as a member of a processing team and completes an equitable workload to support the team in meeting their processing deadlines. Operates within Federal Crop Insurance Corporation (FCIC) and Farm Credit Administration (FCA) authorities. Conducts business within rules, regulations, policy and procedures with ethics and integrity. Works to enhance insurance operations and documentation processes through continuous improvement and automation initiatives to ensure accurate data, efficient processing methods, and maintenance of customer files. Performs other functions as assigned. Levels of Supervision Exercised and Received: Exercises no supervision; works under general direction of Crop Insurance Operational Support Director and Crop Insurance Consultants. Typical Education and Experience: Candidate must be willing to work full-time in the office during the first year of employment for training and development purposes. Upon successful completion of this first-year requirement, the employee has the option to transition to a part-time schedule College degree preferred, or relevant combination of education and experience with a minimum of 2-5 years' performing technical, administrative, or clerical duties in a related field Appropriate insurance license. Demonstrated knowledge of the crop and livestock insurance products, policy and provisions. Ability to recognize discrepancies within policies and procedures and respond appropriately. Demonstrated ability to generate highly accurate work. Must be proficient in organizing and prioritizing work to meet strict deadlines. Strong written and verbal communication skills. Demonstrate interpersonal skills with ability to motivate other team members. Proficient in use of computer and mobile devices, to connect and utilize a wide variety of software and cloud- based systems and applications. Demonstrated ability to mentor other insurance team members. Demonstrated ability to independently service small insurance policies in the book of business with limited supervision Job Requirements: Must have the ability to perform basic office tasks and work in a typical office setting. Employee will be sitting for extended periods of time and accomplishing work at a desk and work at a computer for an extended period. Must have strong written and verbal communication skills to adequately convey ideas and work well with a team. Ability to talk and hear, sit and use their hands and fingers, and reach in all directions is essential in performance of the job. Some lifting and moving of items up to 25 pounds required. Work during established business hours and may require occasional weekend and/or evening work. Occasional overnight, extended, and day travel required. Part-Time Remote/Hybrid: These employees will work partly remote and partly onsite. Part-time remote employees will work with their managers to determine when and how often they are needed onsite. Pay Range: Minimum $52,000.00 - Max $66,698.37 Annual Reflected is the national base pay range and title offered for this job at the current level. Compensation, title, and job level may be adjusted based on candidate qualifications including but not limited to achievements, skills, experience, or work location. Salary offered, within the applicable range, is one component of the total rewards package offered to candidates. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. American AgCredit provides equal opportunity in employment to all employees and applicants. We celebrate diversity and do not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other characteristics protected by applicable federal, state, or local laws. American AgCredit prohibits harassment of any individuals on any of the bases listed above. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io.