Education Coordinator

The Surplus Line Association of Washington is dedicated to making surplus lines compliance clear and accessible for members, insurers, and stakeholders. The organization provides modern tools and reliable guidance to help industry professionals understand and meet regulatory requirements. By focusing on clarity and usability, the association supports its community in navigating complex compliance processes more efficiently. Team members contribute to a mission-driven environment that values accuracy, transparency, and service to the insurance marketplace. ROLE DESCRIPTION Program Coordination Coordinate and support the delivery of educational programs, workshops, webinars, and training events. Assist with scheduling instructors, venues, virtual platforms, and participant registrations. Maintain education calendars and communicate upcoming training opportunities. Prepare course materials, handouts, evaluations, and participant communications. Continuing Education (CE) Management Support the administration of CE-accredited programs in accordance with applicable accrediting standards. Track attendance, evaluations, and completion requirements for CE participants. Maintain CE records and prepare documentation required for audits and reporting. Assist with issuing certificates of completion and CE credits. Coordinate and facilitate virtual classes using learning management systems (LMS) and video conferencing platforms. Provide technical assistance to instructors and participants before and during virtual events. Monitor online engagement and participation metrics. In-Person Training Support Assist with classroom setup, registration, audiovisual equipment, materials distribution, and event logistics. Coordinate vendor, facility, and catering needs when required. Administrative Responsibilities Maintain participant databases and training records. Process registrations, invoices, and program-related documentation. Generate reports on attendance, completion rates, and course effectiveness. Respond to participant inquiries in a professional and timely manner. Support continuous improvement initiatives for educational offerings. Collaborate with Media and Marketing team to develop and execute promotional campaigns for educational programs and events, including pre-event communications and post-event recaps distributed through Mailchimp, social media, and other communication channels. QUALIFICATIONS Required Education Associate or Bachelor’s degree in business administration, communications, organizational management is preferred, or equivalent professional experience; or Equivalent combination of education and relevant experience from the Preferred Experience listed below. Preferred Education Bachelor's degree in Education, Training & Development, Organizational Development, Association Administration, Business, or related field. Preferred Experience 0–2 years of experience in education, training coordination, event planning, customer service, association or program education, or administrative support. Internship or volunteer experience in training or educational settings. Previous administrative or office experience in a professional environment. Experience coordinating meetings, schedules, travel, projects, or events. Interest in association management, nonprofit organizations, governance, business operations, or executive administration. Relevant education, internships, volunteer leadership, or other experience may be considered in place of some professional experience. Knowledge, Skills, and Abilities Strong organizational skills and attention to detail, consistency, accuracy, and quality. Professional written and verbal communication skills. Ability to manage multiple assignments and changing priorities. Good judgment and an understanding of the importance of confidentiality. Initiative and willingness to learn, ask questions, and take on increasing responsibility. Ability to follow through on assignments and meet established deadlines. Ability to work both independently and collaboratively as part of a team. Reliability, adaptability, and a positive, service-oriented approach. Ability to learn and use new platforms, processes, office equipment, and technologies quickly and responsibly. Technology and Tools Proficiency with Microsoft Office or comparable communication or productivity tools, and demonstrated ability to periodically work with email marketing, social media, and website content management. Experience with project management or task organization tools such as Asana is preferred. Physical Demands and Work Environment The physical demands described here are representative of those required to perform the essential functions of the position. The employee regularly works at a desk and uses computers, monitors, phones, and standard office equipment. The position may require occasional standing, bending, reaching, and lifting or moving items weighing up to 25 pounds. The work is generally performed in a typical office environment. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Travel and Schedule Requirements Occasional work outside normal business hours may be required to support meetings, events, campaigns, production deadlines, or other organizational needs. Occasional business travel may be required. Level of Responsibility The position works independently under the direct supervision of the CEO within established goals, policies, procedures, budgets, and approval processes. The employee is expected to organize work, manage competing priorities, recommend solutions, anticipate the needs of all staff or departments, coordinate stakeholders, and assist with projects through completion while keeping the supervisor and relevant partners appropriately informed. This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Responsibilities may change based on organizational needs. #J-18808-Ljbffr