Case Worker

Social Services Worker

Determines applicants' eligibility for a variety of social services available and/or provides other social services related to crisis intervention and short-term case management. Interviews clients, collects and completes required eligibility documentation, determines eligibility for social services assistance and monitors client progress and usage of assistance. Refers clients to clinical and social service provider resources. May serve as lead worker over subordinate social services staff. This is a part-time job, working approximately 25 or less hours per week.

This is a job classification within the Social Services job family. This classification is distinguished from other social services classes due to the eligibility-related functions and short-term case management for various clients. This classification interviews clients and collects eligibility documentation to determine appropriate social services assistance and monitors client progress and usage of assistance. Duties also include problem-solving assistance and functioning as an advocate on behalf of the client. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

• Interviews clients, collects and completes required documentation and determines eligibility for assistance based upon a variety of service regulations and procedures. Monitors and ensures contract and program compliance. May make home visits on an 'as needed' basis for clients unable to come to the service site.
• Provides basic needs counseling and problem-solving assistance or case management services for clients. Conducts assessment of client needs. Develops casework/service plans, monitors progress and follow-up. Provides social services related to crisis intervention.
• Coordinates with other service agencies, organizations, and vendors to provide appropriate services and information for clients as well as referrals. Serves as an advocate on behalf of client. Makes appropriate referrals to other social service, education, and/or health agencies as needed. Interprets eligibility requirements, policy and procedures to clients, other agencies, vendors and governmental entities.
• Assists in contract development and monitoring.
• Plans, organizes and participates in special projects, including outreach efforts, public speaking and special activities for client. Provides education and training to clients/community.
• May provide short and long-term case management, crisis intervention and service coordination to ensure maximum self-sufficiency and non-institutional living. May provide short-term independent living skills assistance and training.
• May assist clients in obtaining vocational and employment services.
• May coordinate arrangement for indigent burials with funeral homes, survivors and staff. Attends indigent burials to ensure compliance with contract.
• May recruit, train and function as lead over volunteers and staff.
• Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience: Bachelor's degree in one of the Social or Behavioral Sciences AND two (2) years experience in social services related work; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: Valid Texas Driver's License. Knowledge of: Policies, practices, procedures and terminology of assigned function. Local social services, organizations and programs and the resources available. Federal, State and Local program laws and requirements. Modern office practices, procedures and methods. Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information. Skill in: Providing assistance to clients. Interviewing techniques. Problem-solving and decision-making. Referring clients to appropriate social services organizations and programs. Math computation. Operating a variety of modern office equipment, including a computer. Both verbal and written communication. Ability to: Deal effectively with persons experiencing crises and economic stress. Work effectively and courteously under high-pressure circumstances. Prepare accurate and complete records and reports. Demonstrate consistent, sound, and mature judgment in the effective and efficient use of human and financial resources. Manage time well and meet timelines. Communicate effectively. Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, community outreach and other organizations, clinical and other social service providers, and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions. Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions. Work Hours: Monday-Friday 8am-5pm. This is a part-time job, working approximately 25 or less hours per week. Department: Probate Courts. Location: 200 W. 8th Street Austin, TX 78701. Criminal, Education, and Employment Background Checks Required.

Benefits

Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment. FY2026 Travis County Benefit Guide. In this valuable Travis County Benefits Guide you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees. Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits. Employees may enroll in a tax- free sheltered investment plan through payroll deduction. Employees may sign up for direct bank deposit. Travis County provides a confidential counseling and referral service free of charge to county employees and their family. Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction. Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs. An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year. Employees may select from four plans: an Exclusive Physician Organization (EPO), Choice Plus Preferred Physician Organization (PPO), Consumer Choice or a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). All four options include a Pharmacy Plan. Travis County's current policy is to pay 100% of the employee's health insurance premium for the Consumer Choice and HDHP. Employees will pay a premium for both the EPO and PPO. Other insurance benefits include $50,000 Basic Life and AD&D paid by the County. The following benefits are employee paid: Dental. Vision. Supplemental Life, AD&D. Dependent Life. Short Term Disability. Long Term Disability. Long Term Care. New employees are covered on the first day of the month following 28 calendar days of employment. Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification. On the regular payday on or after the employee's fourth and subsequent adjusted service dates, he or she receives a single payment for the previous year. A limited number of assigned parking spaces are available to employees in the Courthouse Complex. Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees are eligible to take personal holidays after 90 days of employment. Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees. Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis. Each Full-time Paid Parental Leave Eligible (PPL) Employee is entitled to a total of 320 hours of Paid Parental Leave in a 12 month period. Paid Parental Leave for Part-time PPL Eligible Employees is prorated based on the number of hours that they are regularly scheduled to work. Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily. Based on years of county service, regular, full-time employees earn vacation time at the following rates: 0 to 5 years 4.0 hours per pay period 6 to 10 years 4.5 hours per pay period 11 to 15 years 5.0 hours per pay period 16 to 20 years 5.5 hours per pay period 21 plus years 6.0 hours per pay period Part-time employees earn vacation leave on a pro-rated basis