Full Time Customer Service Representative

Position Summary The successful candidate must be able to work independently and as part of a team, demonstrating patience and courtesy in difficult customer relation situations. The candidate must communicate effectively both verbally and in writing, think quickly and logically to ensure expedient responses to customer inquiries, complete applicable training, display strong organizational skills, and multi‑task efficiently and effectively. What You’ll Be Doing Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting. Respond to customer correspondence in an appropriate time and manner. Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers. Help achieve company sales/upgrade goals by consulting with customers on available products and services. Daily cash drawer reconciliation. Use provided training materials and job aids to resolve customer issues quickly and accurately. Create and maintain customer files including confidential information. Present a quality presentation of company products and services. Assist in achieving all system, team, and individual customer service goals and standards. Assist with other assigned duties and administrative tasks. What You’ll Need 1‑2 years of customer service experience preferred. Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities. Demonstrated ability to solve complex problems and make sound judgments and ethical decisions. Proven ability to develop through coaching and counseling. Excellent written, oral, and interpersonal communication skills. Regular, punctual, and consistent attendance. High school diploma or equivalent; advanced degrees or certifications preferred. Excellent PC and computer applications skills. What’s In It For You Competitive hourly wage with free/discounted services. Attractive benefits package including medical, dental, vision, 401(k) and more, effective immediately upon hire. Generous paid time off & holidays. We Are An Equal Opportunity Employer Armstrong Group is a family‑owned and operated collection of diverse companies. We value strong relationships with employees and the communities we serve. #J-18808-Ljbffr