Desktop Support Technician II
Pyramid Consulting, Inc.
Desktop Support Technician II
Immediate need for a talented Desktop Support Technician II. This is a 06+months contract opportunity with long-term potential and is located in North Clarendon, VT (Onsite).
Key Responsibilities:
- Shift: Monday–Friday
- Position 1: 7:00 AM – 3:30 PM
- Position 2: 8:00 AM – 4:30 PM
- Troubleshoot and repair PCs, laptops, monitors, printers, and peripherals.
- Diagnose/replace hardware components including RAM, hard drives, CPUs, and motherboards.
- Support Windows, Office 365, Outlook, network printers, imaging, and ServiceNow.
- Perform PC refreshes, printer migrations, IMAC activities, and asset management.
- Provide basic server and network troubleshooting and Smart Hands support.
- Assist with installations, configurations, upgrades, patching, backups, and maintenance.
- Provide face-to-face technical support to onsite users.
- Manage tickets, follow-ups, escalations, and multiple projects.
Key Requirements and Technology Experience:
- Desktop Support, IT Support, Help Desk, Service Desk, Desktop Technician, Windows, Office 365, ServiceNow, ticketing, ticket management.
- 3–5 years of desktop/IT support experience preferred.
- Strong PC hardware and Windows troubleshooting skills.
- Experience with Office 365, Windows 10, imaging, and ticketing systems.
- Basic server/network troubleshooting knowledge.
- Strong customer service, communication, teamwork, and dependability.
- Enterprise environment experience preferred; engineering/manufacturing experience is a plus.
- U.S. Citizenship required due to export-control requirements.
- Must pass required background and drug screening.
- Interview: Phone screen followed by customer interview onsite or via Microsoft Teams.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Vacancy posted 3 days ago
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