Hotel Night Auditor

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Responsible for the Hotel and Front Desk operations during the overnight shift.
• Primary responsibilities include but are not limited to: Register guests, assign rooms, update guest history, confirm payment, check in guests to rooms, make reservations, prepare daily financial reports, balance transactions, transmit daily receipts, and complete shift checklists.
• Works independently and with minimal supervision. Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise. Acts in a courteous and professional manner when addressing guest complaints. Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise. Acts in a courteous and professional manner when addressing guest complaints.
• Assist with all aspects of guest services and present a positive impression of the establishment.
• Confirm guest satisfaction, close billing and issue receipts, and store luggage by lifting up to 25lbs.
• Leave guests with a lasting positive impression of the establishment as they depart.
• Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
• As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.
• Verify and confirm guest registrants for security reasons.
• Communicate information between shifts to ensure job thoroughness to meet department objectives.
• May require to work overtime
• Assist in the training of new Night Auditor job duties and procedures.
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

Two (2) or more years of experience working as a Front Desk Clerk or Auditor for a large upscale property or equivalent. Two (2) or more years of related customer service experience, preferably in a hospitality or gaming environment.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid and current State of Colorado Gaming License. Must be at least eighteen (18) years of age.

COMPENSATION AND BENEFITS:

$21.00+ per hour based on experience

Full House Resorts provides a robust benefit package for all employees and eligible gamily members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision Coverage.

For the employees, Full House Resorts provides:

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and casino services.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.