Director of Maintenance

Job Description

Job Description

Director of Maintenance

Location: Las Vegas, Nevada

Compensation: Up to $150,000 annually

Schedule: Full Time | On Site | 25% to 40% Travel

About the Opportunity

We are seeking an experienced Director of Maintenance to lead maintenance operations across a large, multi-unit QSR restaurant organization.

This is a senior leadership role responsible for ensuring restaurant equipment, facilities, and critical systems remain safe, reliable, and operational across multiple markets. The ideal candidate understands the urgency of QSR operations and knows that equipment downtime, refrigeration issues, HVAC failures, and facility problems directly impact restaurant performance.

This leader will oversee internal maintenance teams, third-party vendors, preventive maintenance programs, repair and replacement strategy, capital projects, and maintenance budgets while partnering closely with Operations, Development, and Construction.

Position Overview

The Director of Facilities & Maintenance will own the maintenance strategy for a distributed portfolio of quick-service restaurants.

This position requires a strong technical background in HVAC, refrigeration, commercial kitchen equipment, and restaurant facilities, combined with the leadership and financial skills needed to manage technicians, vendors, budgets, systems, and service levels across multiple locations.

The successful candidate will be equally comfortable analyzing maintenance data, negotiating vendor agreements, coaching field technicians, and responding quickly when restaurant operations are at risk.

Key Responsibilities

Maintenance Operations & Strategy

Lead maintenance operations across multiple QSR markets

Ensure restaurant equipment and facilities remain safe, functional, and operational

Develop and manage preventive maintenance programs designed to reduce downtime and extend equipment life

Create repair-versus-replacement strategies using cost, operational impact, and asset condition

Identify maintenance trends and implement long-term solutions

Partner with restaurant operations leadership to prioritize critical repair needs

R&M Budget Management

Develop and manage the annual repair and maintenance budget

Monitor maintenance spending and identify opportunities to reduce unnecessary costs

Analyze repair trends, equipment history, and replacement costs

Develop financial recommendations for equipment replacement and capital investment

Maintain accountability around maintenance expenditures across all markets

Work Order Management

Oversee work order systems and service dispatch processes

Ensure work orders are prioritized, tracked, and resolved efficiently

Monitor service response times and completion rates

Improve communication between restaurant operators, technicians, and vendors

Experience with systems such as ServiceChannel, Corrigo, EkoTrak, or similar platforms is highly preferred

Technician & Fleet Management

Lead and develop maintenance technicians and field leadership

Optimize technician territories, workload, and scheduling

Balance internal technicians with third-party service providers

Develop a scalable field maintenance strategy as the restaurant portfolio grows

Support technician recruiting, onboarding, training, and development

Vendor Management

Manage regional and national maintenance vendors

Negotiate service agreements, pricing, and performance expectations

Establish SLAs and measurable vendor performance standards

Evaluate vendor performance and make changes when service expectations are not met

Build strong relationships with key equipment and service partners

HVAC, Refrigeration & Kitchen Equipment

Provide leadership and technical direction related to:

HVAC systems

Walk-in and reach-in refrigeration

Freezers

Ice machines

Commercial cooking equipment

Exhaust and ventilation systems

Electrical and plumbing systems

Restaurant facility systems

Ensure proper diagnosis and timely resolution of equipment failures

New Restaurant Development & Capital Projects

Partner with Development and Construction teams on new restaurant openings

Support equipment specifications and facility planning

Assist with remodels, equipment replacements, and capital projects

Review plans and technical drawings when needed

Ensure maintenance considerations are incorporated into new restaurant development

Data & Performance Management

Develop and track maintenance KPIs

Analyze work order volume, repair costs, equipment reliability, vendor performance, and response times

Identify recurring equipment problems and implement corrective strategies

Prepare maintenance performance reports for senior leadership

Use data to improve efficiency, reduce costs, and increase equipment uptime

Emergency Response

Provide leadership during critical equipment failures and restaurant emergencies

Ensure appropriate escalation and response procedures are followed

Coordinate internal technicians and external vendors during urgent situations

Minimize restaurant downtime and operational disruption

Safety & Compliance

Ensure compliance with mechanical, safety, environmental, and regulatory requirements

Maintain appropriate maintenance documentation

Promote safe working practices among technicians and vendors

Ensure restaurant equipment and facilities meet company and regulatory standards

Leadership Profile

We are looking for someone who can build and lead strong teams while maintaining accountability and urgency.

The ideal candidate is:

A hands-on maintenance leader

Highly responsive and operationally focused

Strong at prioritizing critical issues

Comfortable making decisions during emergencies

Financially disciplined

Analytical and data driven

Collaborative with Operations and Development

Experienced managing geographically dispersed teams

A strong vendor negotiator

Focused on continuous improvement

Qualifications

10+ years of progressive facilities or maintenance experience preferred

5+ years of leadership experience managing multi-site maintenance teams or vendor networks

Strong experience supporting QSR, restaurant, retail, convenience store, or other multi-unit operations

Deep knowledge of HVAC, refrigeration, and commercial kitchen equipment

EPA Certification required or strongly preferred

HVAC/Refrigeration certification or equivalent technical training preferred

Experience managing repair and maintenance budgets

Experience with preventive maintenance programs

Strong vendor management and contract negotiation experience

Experience with work order management platforms such as ServiceChannel, Corrigo, EkoTrak, or similar systems

Ability to read and interpret blueprints and technical drawings

Knowledge of mechanical codes and regulatory requirements

Valid driver's license and ability to meet company driving requirements

Ability to travel approximately 25% to 40%

Physical Requirements

Ability to work in active restaurant and maintenance environments

Ability to stand and walk for extended periods

Ability to climb ladders and access restaurant equipment when necessary

Ability to lift up to 50 pounds occasionally

Ability to work around commercial kitchen and mechanical equipment

Benefits

Medical Insurance

Dental Insurance

Vision Insurance