Customer Service Representative

Customer Service Representative

Alaska Waste is looking to hire a Customer Service Representative in Anchorage, AK! Be the voice that connects our community to exceptional service.

Location: Anchorage, Alaska Schedule: MondayFriday | 8 AM 5 PM (No late nights!) Pay: Starting at $21.00 per hour. Type: Full-Time | Office-Based

Why Join Alaska Waste?

At Alaska Waste, a Waste Connections company, we do more than keep Alaska cleanwe build strong communities with every customer call. We're looking for a Customer Service Representative who's friendly, reliable, and ready to grow with a company that values your talent. If you love solving problems, thrive in a fast-paced setting, and want a stable job with great benefits and real career growth, this is the role for you!

What You'll Be Doing

You'll be the first point of contact for our customershelping them with service questions, resolving issues, and ensuring their needs are met quickly and professionally.

Your day-to-day will include:

• Answering incoming calls and assisting customers with service requests, billing, or account changes
• Resolving customer concerns with clarity, care, and a positive attitude
• Using company systems and Microsoft Office tools (Word, Excel, Outlook)
• Preparing service orders, change of address forms, and account adjustments
• Collaborating with internal departments to ensure excellent service
• Occasionally assisting at the front desk/reception area
• Promoting goodwill and offering additional services where appropriate

What You Bring to the Table

• 2+ years of customer service experience (call center experience is a plus!)
• Comfortable using MS Word, Excel, and Email
• Fast, accurate typing & 10-key skills
• Great organization, multitasking, and communication abilities
• A calm and professional demeanoreven under pressure
• High school diploma or equivalent preferred
• Ability to work in-office (remote work may be requested during temporary protocols)

Your Work Environment

• Clean, bright office environment
• Standard workstation (desk, phone, headset, dual monitors)
• Fast-paced, high-volume call setting
• Long periods of sitting and typing
• Occasional exposure to elevated noise from nearby calls

Perks & Benefits

• Medical, dental, and vision insurance
• Flexible spending account (FSA)
• Short & long-term disability coverage
• Life insurance
• 401(k) retirement plan with match
• Paid training and internal promotion opportunities
• Work with a supportive, team-first group of professionals

Apply Today and Connect with Your Future

Ready to build your future with a growing, mission-driven company?