Clerk Facility Services Coordination

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.


This position ensures all properties are maintained properly, efficiently, and as economically as possible. Coordinate all service maintenance job responsibilities for building, equipment, and site maintenance to ensure service standards and budget expectations are met. Handling of billbacks generated to reclaim service expenses, receiving extensive training for current procedures and guidelines. Service area responsibilities are appx. 2025+ locations across all banners supported.

Duties and Responsibilities:

• Receive and direct dispatch of work orders created at store level for maintenance, landlord, loss prevention, IT, and Operations. Ensure all operational procedures and requirements are met and being handled according to procedures, service agreements, and contracts.
• Process and redirect declined work orders for all banners supported.
• Review aging open work orders, request vendor quotes as needed, confirm leadership approves each expense. Confirm completion with retail and/or maintenance personnel.
• Monitor and initiate service repairs concerning mobile generators and switchgears ensuring effective power support during outages. Partner with service providers and evaluate billing to coincide with quoted repairs.
• Monitor and initiate refrigerant leak check verification work orders for EPA compliance and reporting. Ensure completion within the timeline to avoid fines.
• Act as a liaison between retail, in house maintenance personnel, and service providers for facility-related service and maintenance issues. Process phone, email, and computer-entered requests for service in a timely manner to maintain safe, compliant, and fully operational stores. Flag work orders for account numbers, location numbers and capitalized expenses. Effectively communicate the sequence of activities and resolution in the store maintenance software. Provide status updates to leadership as appropriate.
• Negotiate repair/replacement of parking lot paving or roof replacements as needed; obtain bids, follow scope of work, review quotes and monitor work through completion.
• Receive and process project requests from leadership and upper management. Pull store plans, verify compliance of local/state codes relating to installation, assist with generating scope of work, obtain bids and review for accuracy. Award and schedule work coordinating with providers and execute through completion. Research and properly code invoicing for expense or capital spend.
• Maintain 98% ratio of suspense to open work orders. Partner with government officials to avoid fines and penalties.
• Receive and process requests from Central Station for temperature and humidity alarms at closed locations. Partner with service providers and leadership to coordinate repair and confirm completion.
• Receive and process requests from refrigeration monitoring provider for communication failures. Partner with the maintenance supervisor/maintenance technician to correct communication issues for temperature and product integrity.
• Use remote dial in to the store EMS panel to change lighting programs and schedules, confirm correct programming as well as monitor correct temperature and humidity. Make store hour changes for lighting as requested from Operations.
• Process invoices through store maintenance software to ensure timely payment. Follow proper accounting procedures including ensuring correct account numbers, location numbers and capitalized expenses are utilized.
• Research and process customer complaints relative to service maintenance. Partner with Legal on safety issues reported through them.
• Process any prospective vendor information that is received making it available to leadership.
• Ensure safety and operating procedures are followed, complying with all Auditing Procedure reports identified in the Facilities Services Overview of System Procedures. Ensure vendors and providers are properly insured and SOX procedures for all new vendors are implemented.
• Generate billbacks to reclaim expenses for product loss, labor and or parts for service obligation for damages.
• Attend training sessions scheduled with outside vendors for additional knowledge growth.
• Inform leadership of any vendor changes.
• Assist with data management in the store maintenance software. Verify and maintain information as needed.

Qualifications:

• Proficient in Microsoft Office; Typing is a MUST
• Demonstrate professional customer service experience, history of working in a service center or customer service center and familiarity with common service center tools (telephone, case management)
• High School Diploma
• Knowledge of the financial impact of activities and ability to communicate
• Highly developed organizational and analytical skills with ability to manage multiple tasks simultaneously with excellent follow-up and attention to detail
• Solid working knowledge of interior maintenance issues, repairs, contract bidding and negotiations relative to areas of responsibility.
• Excellent problem solving/decision making skills.
• Superior written, verbal, communication, and interpersonal skills.
• Ability to prioritize and effectively handle multiple tasks and projects to meet deadlines.
• Ability to interact with associates and leadership at all levels of the company
• Ability to work in a fast-paced environment, making fast and accurate decisions
• Versatile with ability to learn new processes and technical subject matter
• Ability to work independently in a team environment and adapt to changing priorities with little supervision
• Ability to prioritize daily work-related functions, projects, and repair needs for assigned workflow while maintaining effective communication with all teams involved

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Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.


ME/NC/PA/SC Salary Range: $16.97 - $25.44


At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.