Lead Spa Massage Therapist

Lead Massage Therapist

The Lead Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current state license. As a Lead you will assist in overseeing training, leading and motivating staff to achieve goals and exceed guest expectations.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Free Associate Parking
• Free Meals while on the job
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities:

• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns.
• Be flexible with your schedule, supporting the needs of the spa.
• Ensure that all staff members are consistently executing company standards to create an exceptional guest experience
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products offered.
• Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
• Perform prep work, properly clean and restock room as required.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests.
• Possess the ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, conduct and participate in on going training and staff meetings for the spa.
• Train all new hires on steps of service
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Qualifications:

• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Proven track record with training, leading by example
• Excellent communication and listening skills, as well as basic computer knowledge.
• Must be a team player.
• Education and Experience Requirements:
• Must hold and maintain a current state license

$15 per hour plus commission and gratuities

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.