Customer Service Associate

Copy Doctor is seeking a friendly, committed and self-motivated individual to join our team. The Customer Service Representative main responsibility is to be the first point of contact with our customers. Whether they are placing/picking up an order, or need assistance with the self-serve printers and computers, the CSR is there to provide a great customer experience. Duties Greet and attend customers as soon as they walk into Copy Doctor Respond to customers inquiries in a timely, courteous and professional manner. Address customer complaints and seek the input of Manager when the matters cannot be resolved Assist customers in the self-service area Check out customers at the cash register Fill job order sheet per Copy Doctor procedure Develop estimates and quotations using the Point of Sale System. Call customers to gather input to quote a print job, as well as to notify customers when jobs are ready File completed jobs Create shipping labels Print basic orders Finish jobs by cutting, binding, punching, laminating and folding. Performs store closing activities such as organizing and cleaning Qualifications Friendly, energetic and positive attitude are essential! Well organized and detail oriented Professional, personable phone etiquette Proficient in Microsoft Office (Outlook, Word, Excel) Excellent verbal and written communication skills Able to lift 50 pounds or more Ability to stand for long periods of time Minimum High School or GED Job Type Part Time Schedule Monday-Friday 20-25 Hours per week #J-18808-Ljbffr