Desktop Support Technician

Desktop Support TechnicianWe are only considering applications submitted directly by candidates.Location: Primary assignment at a designated client site located in Ft. Collins, CO. This role may support additional nearby client locations within the same city or region, as needed by the business.Schedule: Monday, Wednesday, and Friday: 8:00 AM – 5:00 PM. Tuesday and Thursday: 10:00 AM - 7:00 PM.Overview: We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.Key Responsibilities:Technical Support:· Provide timely support for hardware and software issues for both Windows and Mac environments· Troubleshoot remotely using VNC and KVM switch· Reimage systems, install OS and standard software (onsite and remote)· Coordinate warranty support with Dell and schedule onsite service when needed· Resolve common technical issues, including:o Network connectivityo System crashes/blue screenso Printing problemso Virus removal· Basic administration and troubleshooting of:o DHCP / DNSo Active Directoryo VPN and remote access toolso Windows domain account issueso Wireless connectivity and hotspots· Collaborate with the network team on basic troubleshooting tasks· Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom· Perform basic mobile device management including deployment, collection, inventory, and reset/wipe proceduresCustomer Service:· Deliver prompt and courteous user support via:o Wolken ticketing system (incident resolution and device lifecycle tasks)o Google Chat and Gmail (Outlook familiarity is a plus)o Zoom Calling and Zoom video conferencing· Maintain a positive user experience with clear communication and professionalismAsset & Inventory Management:· Maintain accurate records of hardware assets· Ensure timely deployment, collection, and tracking of end-user devicesSpecial Projects & Additional Duties:· Assist with software and process testing and validation· Create clear, user-friendly technical documentation· Provide 1:1 or group technical training (remote or in-person)· Support office signage placement and daily ticket review/assignment tasks· May require occasional travel to other office locationsWork Schedule & Benefits:· Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)· No weekend or after-hours support expected (exceptions for special projects)· Benefits include:o Paid holidays, vacation, and sick leaveo 401(k) plano Medical, dental, and vision insuranceo Structured onboarding and trainingo Modern workspaces and innovative technologyo Supportive, team-oriented culture with strong work-life balanceWork Location Flexibility:This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it.Travel Expectations:Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.Requirements:Qualifications:· 1–2+ years in a desktop support or corporate helpdesk environment preferred· Technically inclined and eager to learn new tools and platforms· Clear and concise communicator with the ability to explain technical concepts to non-technical users· Familiar with Windows 10/11; Mac OS experience is a plus· Skilled in teamwork and conflict resolution in a professional setting· Self-starter with strong follow-through and attention to process· Able to work independently while following team procedures and protocols GDR Group