Customer Care Specialist

TPI Global

Burlington, VT

Customer Service Representative (CSR)

Location: Burlington, VT

Duration: 12+ Months Contract with Possible Extension

Key Responsibilities:

Handle customer queries via phone, chat, and email
Manage issues from identification to resolution
Coordinate with internal teams for escalations
Maintain accurate documentation and track issue status
Build customer relationships through problem-solving and guidance

Requirements:

Gains familiarity with Customer Care concepts, procedures, and methodologies.
With guidance, performs routine customer care agent duties, including:
Receiving and responding to customer requests,
Tracking tickets within the customer care system,
Troubleshooting equipment, software, and compatibility problems,
Documenting customer issues, progress, and status

Apply

Vacancy posted 1 day ago

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