Relationship Banker - Monroe Mall Financial Center

This position is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources, such as mobile banking, online banking, or an ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed and having in‑depth conversations to connect clients to solutions that meet their financial goals. Responsibilities Execute the bank's risk culture and strive for operational excellence Build relationships with clients to meet financial needs Follow established processes and guidelines to act in the best interest of clients and the bank, adhering to all applicable laws and regulations Grow business knowledge and network by partnering with experts in small business, lending, and investments Manage financial center traffic, appointments, and outbound calls effectively Drive the client experience Manage cash responsibilities Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client Effective collaborator who builds and nurtures strong relationships Passionate, committed, and driven to deliver an experience that improves clients' financial lives Confident in identifying solutions for new and existing clients based on their needs Effective and confident communicator, comfortable engaging all clients Ability to learn and adapt to new information and technology platforms Confident in educating clients on conducting simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking) Strong critical thinking and problem‑solving skills to meet clients' needs Follow established processes and guidelines, acting in the best interest of the client and the bank, adhering to all applicable laws and regulations Efficiently manage time and capacity Focus on results while acting in the best interest of the client Willingness to work weekends and/or extended hours and travel to any financial center location within a reasonable distance Desired Qualifications Experience in financial services and knowledge of products and solutions in the industry One year of successful sales experience in a salary‑plus‑incentive environment with individual sales goals Six months of cash‑handling experience Bachelor's Degree or business‑relevant Associate’s Degree such as business management, business administration, or finance Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr Bank of America