Front Desk Agent at InterContinental Washington DC - The Wharf

Front Desk Agent at InterContinental Washington DC - The Wharf Hotel Brand: InterContinental Location: United States, DC, Washington Hotel: IC - Washington D.C. - The Wharf (WASHC), 801 Wharf Street SW, 20024 About the Front Desk Agent position First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying a step ahead of our guests' needs to anticipate requests and offer tailored recommendations Being our guests' trusted contact -- helping with everything from bill issues to restaurant recommendations What we need from you Communication skills -- guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Problem-solving skills -- turn issues into opportunities, so every guest leaves with great memoriesli> Fluency in the local language -- extra language skills would be great, but not essential Literate and tech-savvy -- good grasp of reading, writing, basic math and computer skills What you can expect from us We offer a competitive hourly rate of $25.75 for this role in Washington, DC, along with a comprehensive benefits package including paid time off, medical/dental/vision insurance, 401k, full uniform, room discounts, and extensive training. Equal Employment Opportunity Our mission is to welcome everyone and create inclusive teams. IHG Hotels & Resorts is an equal opportunity employer, providing employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by welcoming diverse backgrounds, experiences, and perspectives. #J-18808-Ljbffr