Retail Branch Manager

About the Role

Come join the Clearfield Branch team! We are seeking a Retail Branch Manager to be responsible for the overall performance and operations of the Clearfield branch (690 State St Clearfield UT). The Retail Branch Manager leads the overall success of the branch by driving business growth developing and coaching team members ensuring operational excellence and delivering exceptional customer service. This role fosters strong customer and community relationships promotes employee engagement and accountability and ensures compliance with company policies regulatory requirements and security standards.

Essential Functions & Responsibilities

• Presents a professional demeanor when acting on behalf of FCBU with customers businesses community and civic organizations as well as suppliers and other financial institutions.
• Markets to new and existing businesses and consumers to meet or exceed annual sales and deposit growth goals.
• Manages daily branch operations customer service issues various reports audits and regulations.
• Attends scheduled management meetings training and quarterly celebrations.
• Adheres to compliance regulations attain a satisfactory or higher branch audit and ensure that appropriate steps are taken to correct any unsatisfactory conditions.
• Communicates key operating issues affecting the branch with management.
• Leads develops motivates hires and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
• Maintains and develops a qualified staff sufficient to meet the needs of customers.

Supervisory Responsibilities

• Determines work methods and flow through assigning directing coordinating and reviewing tasks of direct reports
• Tracks individual progress and conducts performance appraisals formulating and implementing corrective actions as needed. Recommends promotions and training opportunities for employees as appropriate
• Schedules and holds weekly or bi-weekly one-on-ones with each direct report
• Interviews hires and develops employees through consistent coaching mentoring cross-training and managing direct reports through performance management training evaluations promotions and terminations when applicable. Supports with updating and maintaining Job Descriptions for direct reports
• Comply with regulatory requirements policy and procedures through adherence and timely completion of assigned trainings and satisfactory audit results in addition to oversight of timely training completion from all direct reports. Conducts and / or coordinates required compliance and security trainings for direct reports as required by policy
• Ensures adequate supplies forms and equipment are available for direct reports as well as instituting prudent safety measures as appropriate. Ensures proper maintenance and general housekeeping of the work areas building grounds desks and equipment is carried out

Additional Responsibilities :

• Regular and predictable attendance in order to accomplish among other things in-person contact with customers
• Represent FCBU in a professional manner which includes a professional image confidentiality a positive can-do attitude punctuality flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy
• Responsible for timely completion of all required compliance and security training implemented by GBCI and FCBU
• Must comply with applicable laws and regulations including but not limited to: the Bank Secrecy Act the Patriot Act and the Office of Foreign Assets Control
• Adhere and support the FCBU Values & Purpose
• Keeps management appropriately informed of area activities and of any significant problems
• Provide superior internal and external customer service: must demonstrate self-governance courtesy and respect towards external customers as well as internal customers (all organization personnel)
• Professionally answer phones within a timely manner greeting all customers learning their names discussing reasonable solutions by having a solid understanding of bank products and services demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful
• Attends and participates in weekly or bi-weekly One-on-Ones as well as meeting and trainings as required Promote behaviors to support and track Key Performance Indicators
• Additional duties as requested or assigned

About You

QUALIFICATIONS:

• Equivalent of a two-year college degree or completion of a specialize course of study at a business or trade school; or 5 years in branch banking other banking or retail management experience or other directly related experience
• 2-5 years banking or similar experience
• Prior supervisory experience is preferred

First Community Bank of Utah will conduct a credit and background screening as a part of the pre-hire process.

SCHEDULE: (Full Time) Monday - Friday 8:30 am - 5:30 pm

KNOWLEDGE SKILL ABILITY:

• Knowledge of bank products and services
• Experienced in Jack Henry Synergy Teller 4Sight & Excel
• Ability to motivate staff and mentor for personal development and career development
• Knowledge of industry rules and regulations related to Bank Secrecy Act OFAC Customer Identification Policy Truth in Savings Truth in Lending Regulation CC Plastic Cards and Funds Availability etc
• Strong organizational and decision-making skills
• High degree of attention to detail as well as excellent organizational skills to perform in a fast-paced environment
• Must be able to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s)
• Ability to understand and follow complex written and oral instructions
• Ability to communicate effectively verbally and in writing
• High proficiency in Microsoft Suite including Microsoft Excel and a working knowledge of word processing report writing/data mining ten key and general computer applications
• Working knowledge of standard office equipment

WORK ENVIRONMENT:

While performing the duties of this job the employee will work primarily in an office environment with constant interaction with customers as well as within Branch assisting staff. The noise level is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is often required to: sit; use hands in repetitive motions to finger grasp handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards telephones copiers facsimiles and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this position include lifting and or moving up-to 20 lbs.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects small parts and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes but is not limited to medical dental vision and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option an Employee Assistance Program (EAP) a health rewards program a retirement savings plan including 401(k) and Profit-Sharing plans short and long-term disability benefits education and training benefits and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position status (Full time or Part time) and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid addition employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race color religion national origin sex (including pregnancy) sexual orientation gender identity mental or physical disability genetic information protected veteran status or any other category protected by applicable federal state or local laws.

Glacier Bancorp Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

Required Experience:

Manager