Senior Specialist, Client Success

Senior Associate, Client Success

We're seeking a future team member for the role of Senior Associate, Client Success to join our Client Service Practice team. This role is located in Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

• Support the development and deployment of service-related communications for clients to inform, align and drive adoption of key initiatives
• Partner closely with service teams and other internal stakeholders to support client education and training strategies tied to business initiatives and change events
• Maintain and track alignment across enterprise initiatives impacting client experience
• Contribute to the execution of the Client Service strategy across Platforms
• Develop executive-ready materials to communicate progress of Practice initiatives
• Collaborate across teams to foster a culture of accountability, partnership and continuous improvement
• Support strategic transformation initiatives focused on improving the client experience and operational effectiveness

To be successful in this role, we're seeking the following:

• Bachelor's degree required
• 3-5 years of relevant professional experience in client service, training, communications or strategic transformation initiatives
• Experience with cross-functional initiatives and collaborating with multiple stakeholders
• Ability to analyze problems, prioritize tasks and execute in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency in Microsoft PowerPoint, Excel and other presentation or collaboration tools

About the Team

At BNY, our culture speaks for itself. Check out the latest BNY news at BNY Newsroom & BNY LinkedIn.

Here's a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.