BMW Elk Grove Parts Clerk

Parts Clerk Join The Niello Company – Driving What’s Good for Over a Century! If you’re passionate about making a positive impact, supporting others, and growing both personally and professionally, The Niello Company is the place for you! We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home. Qualifications Driver’s License Clean DMV Education High School Diploma or Equivalent Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent verbal/written communication skills. Ability to meet company’s production and quality standards. Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.) Physical Requirements (Surroundings) Spend time outdoors in the weather and elements. Spend time indoors in air-conditioned areas. Sitting on a regular basis. Standing on a regular basis. Walking on a regular basis. Bending, twisting and/or stooping infrequently. Kneeling and/or squatting infrequently. Lifting 25 lbs. to 50 lbs. Infrequently reaching and/or lifting overhead. Infrequently climbing stairs. Repetitive hand/finger movement on a regular basis. Grasping/grabbing with hands infrequently. Pushing and pulling. General Expectations Devote himself/herself to ensuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. This includes designated CRM Process. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company's business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company's non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job. Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements. Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job. Provide information regarding the associated cost of parts required on repair orders. Keep inventory control system and parts catalogue up to date. Inform service personnel when back ordered or special order parts are received. Accept and follow through on lawful directions from supervisors. Be polite and friendly, greet customers promptly and deliver exceptional customer service. Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge. Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories. Work with multiple customers at once if needed while still providing individual customer satisfaction. Keep customer mailing lists up to date. Work with customers to determine parts and accessories needs and explore merchandise in catalogues. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer’s initial purchase. Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases. In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor. Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers. Become proficient and familiar with computer systems necessary for parts and accessories management. Disclaimer And Approvals This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of The Niello Company with or without notice. Equal Employment Opportunity With The Niello Company The Niello Company is an equal opportunity employer that does not discriminate on the basis of actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), reproductive health decision-making, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, military and veteran status, domestic violence victim status, political affiliation, and any other consideration protected by federal, state or local law. We support an inclusive workplace where team members excel based on personal merit, qualifications, experience, ability, and job performance. At-Will Employment Employment at The Niello Company is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the employee or Company. This at-will employment relationship will remain in effect throughout an employee’s employment and may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its employees and does not modify the at-will status of any employee hired via this job posting. Compensation Range By Position The expected pay for this position is $18 per hour to $24 per hour may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions. Benefits The Niello Company is proud to offer a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TNC offers access to other Benefits such as a Health Savings Account, Flexible Spending Account, Life Insurance, Disability Insurance, 401(k), and an employee discount program. In addition, eligible employees also enjoy paid time off benefits that vary based on position. #J-18808-Ljbffr The Niello Company