GARDEN CTR/DEPT LEADER

Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Achieve sales and profit goals established for the department while monitoring and controlling all established quality assurance standards. Direct and supervise all functions, duties, and activities for the department. Support day‑to‑day operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities Develop adequate scheduling to balance customer volume with associate needs. Adhere to all local, state and federal health and civil codes. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Understand the store’s layout and be able to locate products. Inform and educate department associates about current, upcoming and special in‑store promotions, especially promotions that affect the department. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Observe scheduled shift operating hours. Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department. Demonstrate creative merchandising. Condition all products in assigned sections according to company policy. Authorize any manager discretion markdowns. Understand and perform cashier functions. Ensure seasonal plans are executed to standard. Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks, or issues, and illegal activity, including robbery, theft or fraud. Must be able to perform the essential functions of this position with or without reasonable accommodation. Minimum Qualifications Effective communication skills Knowledge of basic math: counting, addition, and subtraction Ability to handle stressful situations Must be able to meet the minimum physical demands of the position Must be 18 or older Desired Qualifications Management experience Retail experience High school diploma or equivalent Second language: speaking, reading and/or writing Benefits The Kroger Family of Companies offers comprehensive benefits to support your Associate Well‑Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program. Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page! #J-18808-Ljbffr Kroger