Remote Knowledge Base Content Specialist I

Percepta LLC in Dearborn, MI seeks a Global Knowledge Base Content Specialist I to support creation and maintenance of knowledge base content across agents and customers. You will assist in producing clear, accurate articles and reports under supervision, with focus on timely information delivery.

You will collaborate with the Global KB team to ensure region-specific content, participate in usability assessments, and help drive improvements in self-service and agent enablement while meeting