Aftersales Engineer

Job Description

Job Description

About VisionNav® Robotics

VisionNav® Robotics, headquartered in Atlanta, is a global leader in autonomous industrial vehicles and logistics automation solutions. Combining advanced technologies like deep learning, environment perception, and servo control, VisionNav has created nine product series to address diverse material handling needs. With over 750 projects implemented in more than 30 countries, VisionNav is a trusted partner for Fortune 500 companies across industries such as automotive, food and beverage, chemical, pharmaceutical, and logistics. The company is committed to enhancing operational efficiency, safety, and future readiness through innovative solutions.

Position Overview

Location: Lawrenceville, GA (with extensive travel required)

Employment Type: Full-Time

Position Summary

We are seeking a motivated and technically skilled Aftersales Engineer to join our growing team. This role is focused on the deployment, installation, debugging, troubleshooting, and ongoing support of AGV/AGF (Automated Guided Forklift) systems at customer sites. The ideal candidate will have strong technical capabilities, excellent problem-solving skills, and the ability to work independently in dynamic customer environments. This is an excellent opportunity to join a fast-growing robotics company with unlimited potential and gain hands-on experience with cutting-edge autonomous vehicle technology.

Key Responsibilities

Project Deployment & Implementation:

• Perform onsite deployment, installation, and commissioning of AGV/AGF systems at customer facilities

• Conduct system debugging, testing, and optimization to ensure proper functionality and performance

• Troubleshoot technical issues related to mechanical, electrical, and software components of AGV systems

• Develop and follow project schedule plans for customer projects, ensuring timely completion and delivery

• Track, record, and summarize AGV operational status during onsite project implementation

Customer Support & Training:

• Provide comprehensive customer training on AGV/AGF operation, maintenance, and troubleshooting

• Communicate and coordinate with customers to resolve technical problems and address requirements

• Deliver excellent customer service and maintain strong customer relationships

• Collect and provide timely feedback on customer requirements and improvement suggestions

Aftersales Service & Maintenance:

• Perform preventive maintenance, repairs, and system upgrades on installed AGV/AGF equipment

• Diagnose and resolve hardware and software issues to maximize equipment uptime

• Manage spare parts inventory and coordinate parts replacement as needed

• Respond to customer service requests promptly and efficiently

Documentation & Reporting:

• Prepare and maintain comprehensive project documentation including installation reports, test results, and customer training materials

• Regularly report project progress, technical issues, and customer feedback to project managers

• Document troubleshooting procedures and create technical knowledge base articles

• Maintain accurate service records and work order documentation

Continuous Improvement:

• Continuously improve project management skills and technical expertise

• Identify opportunities to enhance customer service levels and operational efficiency

• Share best practices and lessons learned with the technical team

• Complete other tasks and special projects as assigned by management

Qualifications

Required:

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Automation, Robotics, or related technical field

• Strong technical aptitude and hands-on problem-solving abilities

• Proficiency with CAD, SolidWorks, Excel, Word, PowerPoint, and other office software

• Excellent learning ability and willingness to continuously develop technical skills

• Good communication and interpersonal skills

• Enthusiastic work attitude with strong adaptability and stress resistance

• Strong teamwork spirit and customer service awareness

• Ability and willingness to travel extensively (up to 50-75%) to customer sites

• Valid driver's license and clean driving record

Preferred:

• Experience in electrical automation industry or Field Application Engineering (FAE)

• Hands-on experience with AGV, AGF (Automated Guided Forklift), or forklift maintenance and repair

• Knowledge of robotics, autonomous vehicles, or material handling equipment

• Experience with PLC programming, industrial controls, or automation systems

• Understanding of mechanical, electrical, and software troubleshooting methodologies

• Bilingual in English and Chinese (Mandarin) is a plus

Key Competencies

• Technical troubleshooting and problem-solving

• Customer-focused service orientation

• Ability to work independently in remote customer locations

• Strong organizational and time management skills

• Effective written and verbal communication

• Adaptability and flexibility in dynamic environments

• Safety-conscious with attention to detail

What We Offer

• Comprehensive benefits including health, dental, and vision insurance

• 401(k) retirement plan with company match

• Paid time off and holidays

• Company vehicle or vehicle allowance for field work

• Travel expense reimbursement

• Comprehensive technical training on AGV/AGF systems and robotics technology

• Career growth opportunities in a rapidly expanding company

• Hands-on experience with cutting-edge autonomous vehicle technology

• Dynamic, innovative work environment with unlimited potential

Equal Employment Opportunity Statement

VisionNav® Robotics is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetics, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs. We welcome applications from all qualified candidates and encourage individuals from diverse backgrounds to apply.

VisionNav Robotics is a leading global supplier of autonomous forklifts and intralogistics automation solutions. VisionNav autonomous forklifts utilise 5G networks, AI & machine learning, environment perception and servo control technologies to deliver reliable performances without human interference. VisionNav AGVs work on hundreds of facilities across the world, providing over 9m pallet storages, narrow-aisle operations, automated truck loadings, multi-layer cage stackings and other fully autonomous actions. Dozens of Fortune 500 companiesin automotive, food, petrochemical, e-commerce, 3rd-party logistics, pharmaceutical, and other key industries use VisionNav robots to make their operations safer, efficient, and future-proof.

Company Description

VisionNav Robotics is a leading global supplier of autonomous forklifts and intralogistics automation solutions. VisionNav autonomous forklifts utilise 5G networks, AI & machine learning, environment perception and servo control technologies to deliver reliable performances without human interference. VisionNav AGVs work on hundreds of facilities across the world, providing over 9m pallet storages, narrow-aisle operations, automated truck loadings, multi-layer cage stackings and other fully autonomous actions. Dozens of Fortune 500 companiesin automotive, food, petrochemical, e-commerce, 3rd-party logistics, pharmaceutical, and other key industries use VisionNav robots to make their operations safer, efficient, and future-proof.