Collections Specialist

Collections SpecialistOwn Your Impact. At Propio, we don't believe careers happen to people. We believe people create them. Here, you're trusted to make decisions, challenge assumptions, drive innovation, and shape outcomes. Your success is not limited by hierarchy or tenure. It's fueled by your ambition, your curiosity, and your willingness to own your impact. If you're looking for a role where you can simply maintain the status quo, this probably isn't it, but if you're looking for a place where your ideas matter, your growth is accelerated, and your work creates meaningful impact across the world, we'd love to talk.Every day, communication changes lives. A patient receives care they otherwise couldn't access. A family gains critical information. A business connects with a customer. A community becomes more inclusive. These moments happen because barriers are removed. And behind those moments are Propio team members who show up every day to solve problems, innovate, and build the future. This isn't just work. This is world impact.As a Collections Specialist, you'll have the opportunity to make a meaningful contribution to the continued growth and transformation of Propio.You'll be empowered to:Take ownership of important initiatives and outcomes.Drive meaningful business results.Influence decisions and contribute new ideas.Partner with talented, high-performing team members.Challenge yourself through continuous learning and growth.Help shape the future of a rapidly growing organization.What You'll OwnThis role will be part of the Accounts Receivable team and will primarily be responsible for collecting and applying payments across multiple subsidiaries. The person who will be successful in this role will enjoy working for a growing company, leveraging technology to achieve efficiency, and collaborating across departments to achieve collections goals.Own collections outreach (via email and phone) for a portfolio of customers in accordance with the established processWork in tandem with the Collections Manager to suggest and implement process improvementsMonitor A/R Aging report and follow up on past due invoices as neededEnsure payments are received in a timely mannerMaintain accurate collections notes on all accounts in Salesforce/NetSuite and other applicable systemsLeverage customer portals to track status of paymentsMaintain a proactive approach to reduce outstanding receivables by anticipating and addressing potential payment delays before they become past duePrepare and send account reconciliation statements to customers and work with them to resolve any discrepancies or issuesPerform research and answer customer inquiries to resolve invoice discrepancies in a timely mannerEscalate collection accounts internally and externally per the established guidelinesCollaborate with Client Services on customer accounts, including escalations and other issues as they arisePull invoice copies and collections activity logs to submit to third party collections agency for delinquent accountsManage/Monitor effective suspension and reactivation of services for customer accountsWork with internal teams to resolve invoicing issues to drive cash flowAssist in identifying accounts that may need to be written off or escalated to legal actionWork on special projects as assigned by the Collections ManagerOther duties as assigned by managementWhat Makes Someone Successful HereTake ownership instead of waiting for direction.Embrace challenges as opportunities to grow.Continuously seek better ways of working.Turn ideas into action.Hold themselves and others accountable to high standards.Are driven by making a measurable impact.RequirementsWhat You'll BringWorking knowledge of AR processesAbility to communicate professionally and effectively with customers, using a blend of a customer service and collections mindset to achieve successAbility to identify and flag when an account may need to be escalated outside of normal processesComfort handling changing priorities and unexpected circumstancesExcellent time management skills with a proven ability to meet collections targetsMust be comfortable using technologyPreferred QualificationsBachelor's Degree in Accounting or Finance preferred, but not required2+ years of experience with B2B collections (end to end process) preferredEven if your experience doesn't perfectly match every qualification, we encourage you to apply. We're looking for potential, drive, and a commitment to growth as much as experience.Own Your Growth: We invest in people who invest in themselves. You'll have opportunities to learn, develop, and expand your capabilities while building a meaningful career.Own Your Impact: You'll see the connection between your work and our success. We believe great people deserve the opportunity to make a real difference.Own Your Innovation: The best ideas can come from anywhere. We encourage curiosity, creativity, and challenging the way things have always been done.Own Your Success: Whether you're building expertise, pursuing leadership opportunities, or expanding your career path, we'll give you room to grow and the support to get there.At Propio, your work doesn't just move a company forward. It helps connect people, communities, and opportunities across the world. Ready to Build Something Bigger? Apply today and discover what happens when you own your success.