Service Technician - Hot Tub Repair

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About the Role:
We are seeking a skilled Service Technician to join our team. In this role, you will provide expert maintenance and repair services to our customers' hot tubs throughout the St. Louis Metro area. This is a full-time position with opportunities for growth, a provided company van, and comprehensive benefits.

Responsibilities:

• Diagnose, troubleshoot, and repair mechanical, electrical, and plumbing issues in hot tubs and spas
• Perform routine maintenance, cleaning, and servicing on all hot tub models
• Provide clear, professional explanations to customers about repairs and recommended services
• Maintain detailed service logs and records (parts used, time spent, customer notes)
• Respond to emergency repair requests as needed, including after-hours and weekend calls during freezing weather
• Build lasting customer relationships through excellent communication and punctuality
• Work safely and efficiently in outdoor environments, including all weather conditions
• Keep a clean, organized service vehicle and work area

Requirements:

• High school diploma or equivalent required
• 1+ years of experience in hot tub, spa, or comparable HVAC/plumbing service
• Proficiency in diagnosing mechanical, electrical, and plumbing problems
• Knowledge of hot tub components, systems, and safety protocols
• Strong problem-solving skills and attention to detail
• Ability to lift 50+ lbs and work outdoors in varying weather
• Valid driver’s license and clean driving record
• Flexibility to work emergency call-outs as needed (evenings/weekends rare)

Preferred Qualifications:

• Understanding of electrical systems, pumps, heaters, and control systems
• Self-motivated with strong work ethic
• Excellent customer service and communication skills

Why Join Baker Pool & Spa:

• Competitive hourly rate with comprehensive benefits package
• Company-provided van and tools
• Ongoing training and professional development
• Stable, established business with loyal customer base
• Family-owned culture with personal accountability
• Potential for increased responsibility and leadership opportunities

Work Schedule:
Regular full-time schedule with flexibility for emergency call-outs during freezing weather. Evening and weekend availability is rare but may be required for urgent customer needs.

About Us:
Baker Pool & Spa has served the Chesterfield and broader St. Louis area for over 50 years, building a reputation for exceptional craftsmanship and customer-first service in pools, spas, and hot tubs. We're a growing, family-owned business with strong community ties.