Call Center Customer Service

Working remotely in the Eastern Time Zone, the part-time hourly Call Center Confirmer will coordinate tour scheduling, guide technology onboarding for owners, and ensure operational excellence in a dynamic customer service environment. Key responsibilities Coordinate scheduling and confirm tour times and attendee lists while reviewing owner qualifications Guide owners through technology onboarding, troubleshooting connectivity issues prior to tours Maintain accurate reservation data and contact information within company systems Required qualifications 2+ years of experience in a customer service or virtual support environment Vacation Ownership or Timeshare Outbound experience highly preferred Strong proficiency in tech platforms, including SPI, Excel, Email, Jag, and Max Ability to interpret data and solve practical problems while maintaining professionalism Willingness to occasionally work weekends, holidays, and extended hours for tour schedules