Medical Office Specialist

Medical Office Specialist

LifeSouth Community Blood Centers is currently seeking an individual to join our team as a Medical Office Specialist in Gainesville, FL. This position is responsible for successfully executing essential Medical Office functions through effective collaboration with the Medical Office Supervisor, Director of Nursing and Medical Services, and Medical Directors. Duties include dealing with donor facing medical issues, such as adverse events, eligibility, and special donation types.

Our Benefits

• Generous Paid Time Off (PTO) plan
• Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days
• Medical premium discount based on rate of pay
• Supplemental insurances including life, cancer, accident, and disability
• Access to mental wellness resources and counseling through telehealth
• Free basic life insurance for full-time employees
• Health Savings Account (HSA) with employer match each pay period
• Employer funded retirement plan for vested employees & 403b offered
• Access to wages prior to pay day

Responsibilities Include (but not limited to)

• Maintain and organize the supervisor's and Medical Directors' calendars, including but not limited to: meetings, call schedules and travel schedules
• Draft correspondence, answer phones, coordinate mailing and handle inquiries and requests from internal and external sources on the supervisor's behalf
• Act as a liaison between nursing services, Medical Office Supervisor and Medical Directors with LifeCord, laboratories, Quality Assurance as well as other managers/departments, regarding employee and policy issues, contracts, financial matters and regulatory issues
• Address and document questions related to donor eligibility
• Enroll autologous, directed, and therapeutic patients into the computer and manage their donations
• Speak with donors regarding significant incidents during donation and document as appropriate
• Schedule donor re-entry testing; initialize processing of donor reinstatements
• Perform all functions associated with donor notification
• Obtain and process requests for protected health information
• Perform administrative functions relating to employee exposures and adverse transfusion events
• Be trained in and adhere to HIPAA regulations and guidelines
• May manage and implement special projects, as assigned
• Be available by phone for shared weekend call, 9 am - 5 pm, regarding urgent donor and blood component issues

Qualifications

• High school diploma or GED required
• Must maintain confidentiality of donor information, including test results
• Basic computer skills and competence with the Microsoft Office Suite
• Ability to work independently
• Strong skills in communication, self-confidence, donor relationship and written communication
• Ability to follow complex written and oral instructions
• Ability to interact professionally with all customers, both external and internal
• Associate degree, or higher, preferred
• Administrative and computer experience preferred
• Previous blood banking experience and/or medical background preferred

This is a full-time position. Starting salary range is $15.00 - $16.50 per hour. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace.