Hospitality Manager

Job Description Job Description Hospitality Manager Location: Sugar Land, TX Employment Type: Full-Time Compensation : $90,000+ annually and bonus incentives Lead daily clinic operations, manage staff, and drive patient experience in a fast-growing behavioral health organization. We’re not looking for résumés stacked with medical jargon — we’re looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you’re our kind of person. About the Role Own the daily operations of a high-volume mental health clinic Lead, coach, and hold teams accountable to performance and service standards Ensure every patient experience feels welcoming, efficient, and professional No healthcare experience required — we provide comprehensive training. Key Responsibilities Oversee day-to-day clinic operations, workflow, and patient flow Coach and develop staff to consistently meet KPIs and service expectations Monitor metrics related to scheduling efficiency, volume, and patient experience Requirements (Must-Haves) 10+ years of leadership or operations experience in a high-volume environment of 30+ individuals Proven experience managing KPIs and having direct performance conversations Strong communication skills with both people and numbers Nice-to-Haves Experience in healthcare, behavioral health, hospitality, or service leadership Relationship-based sales or customer experience background Experience leading teams through growth or change Pay & Benefits $70-80k annually and bonus incentives 90% employer-paid medical, dental, and vision benefits 401(k) retirement plan 10 PTO days (15 after first year) 10 paid holidays About Serenity Healthcare Serenity Healthcare uses advanced medical technology and evidence-based treatments to help patients succeed when traditional options haven’t worked. Our mission is to help patients take back their lives while delivering care in a calm, supportive, and elevated environment. Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.