Retail Store Closing Lead - Part-Time

If you want an exciting job with one of the largest off‑price retail stores in the nation, join the Burlington Stores, Inc. as a Retail Store Closing Lead! The Retail Store Closing Lead is the visible leader on the sales floor, ensuring a consistently positive customer and associate experience. The Retail Store Closing Lead will circulate throughout the store and engage in customer and associate interaction, in a manner consistent with Burlington’s Core Values, utilizing the Retail Store Closing Lead Sales Driving Priorities to provide coaching, recognition, and task follow up. The Retail Store Closing Lead will support the store leadership team by working closing shifts on nights and weekends as part of the leadership rotation schedule. Responsibilities Role model exemplary customer service behaviors. Provide a great customer service experience to all customers and associates with a high level of professionalism. Engage associates, promote open communication, and provide recognition and coaching in the moment. Touch base with each associate to establish priorities. Monitor the front‑end experience and ensure a great first and last impression. Observe and provide feedback to the Customer Service Lead on speed of checkout, line management, and friendliness. Review daily staffing, lunch/break schedules, and cashier coverage. Assign a backup cashier to ensure timely processing during peak periods. Evaluate recovery needs and monitor fitting rooms, selling floor, front end, missing ticket trouble rack, and sizing recover. Follow up on assigned workload planner and tasks and ensure completion; ensure associates understand the expectations and have the tools necessary to perform them. Conduct AM/PM store rallies. Complete closing communication for the opening Manager on Duty. Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required. Qualifications Are excited to deliver great values to customers every day. Take pride and ownership in helping drive positive results for a team. Commit to treating colleagues and customers with respect. Believe in the power of diversity and inclusion. Want to participate in initiatives that positively impact the world around you. Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We provide a variety of training and development opportunities so our associates can grow with us. Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity. Base Pay: $16 per hour Location: 01028 – Hoffman Estates, 1009 N Roselle Rd, 60169 Position Type: Regular Part‑Time Posting Number: P1-1074480-2 Job Category: Store Associate / Retail Store #J-18808-Ljbffr