Multi Unit Manager

"You are applying for work with M&J PM, LLC, a franchisee of Papa Murphy's, not Papa Murphy's International, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

Summary Description

The Multi-Unit Manager role is responsible for all facets of the operation for an assigned Papa Murphy's store, while supervising multiple other store locations. The Multi-Unit Manager is responsible for continually promoting a store culture that embraces the company's core values of Quality, Service, Integrity, and Teamwork. The Multi-Unit Manager will have an Assistant Store Manager to operate their assigned PMI store location(s) while visiting other locations he/she is designated to supervise. This role will perform all the duties listed below and may have other job-related duties as directed by immediate supervisor.


Duties and Responsibilities

• Oversight of the efficient and cost-effective operation of assigned store(s), which includes, but is not limited to profitability, employee relations, marketing, optimum food and labor costs, and minimizing waste.


• Inspect all prep areas, equipment, and utensils to ensure sanitary standards are met in accordance with Papa Murphy's and local health department standards.

• Review and confirm the accuracy of all reports prepared by Store Managers to track metrics including food cost, waste, sales, inventory and hours worked by team members.

• Coordinate work with Store Managers to promote efficiency of operations, optimum food and labor costs, and maintain fair and consistent treatment of team members.

• Assist at the front of the house as needed making pizzas and ensuring that pizza assembly times are maintained.


• Monitor cash procedures in the store(s) and ensure accuracy of bank deposits, cash drawers, and justifies all cash variances.


• Hold Store Managers accountable for tracking and reconciling all promotion coupons and gift certificates and balancing them with daily sales reports.

• Ensure Store Managers prepare and post the weekly schedules for store personnel at least one week in advance.

• Approve work schedules for Store Managers.

• Improve operational levels within the stores using QSC Reports in stores.


• Communicate status of store(s) to Supervisor on a consistent basis.

• Hold Store Managers accountable for recruitment, training and retention.

• Evaluate work performance of Store Managers, conducting performance evaluations, and handling corrective disciplinary action of Store Managers.


• Ensure all stores comply with federal, state and local labor laws.

• Monitor and manage Market Force and InMoment feedback, communication with guest, resolving guest concerns with the utmost professionalism, maintaining total guest satisfaction.


• Participate in sales building plans and local store marketing (LSM) activities for the market.

• Exhibit the utmost professionalism and maintain total customer satisfaction while training store personnel to do the same.

• Maintain a professional appearance at all times by wearing clean and wrinkle-free approved Papa Murphy's uniforms and complies with Papa Murphy's grooming standards

Required Qualifications

• Education:
• High school diploma or general education degree (GED) required.
• Experience:
• 2 years operations experience as a manager in a Papa Murphy's, or similar store. Prefer multi-unit management experience.
• Degrees, Licensure, and/or Certification:
• ServSafe Certification required
• Knowledge, Skills, and Abilities:
• Must be able to pass criminal background check.
• Must demonstrate integrity, honesty, and strong leadership.
• Ability to supervise multiple Store Managers or Assistant Managers in conjunction with supervision of additional team members.
• Ability to communicate effectively both verbally and in writing.
• Excellent customer service skills and ability to manage various difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; and respond to requests for service and assistance with ease.
• Basic computer skills, including MS Word, Excel, Outlook, and POS
• Basic reading and math skills, including weights and measurements.
• Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations.

Other Requirements:

• Must be able to travel, by air and car, for business purposes.

• Ability to complete all required reports on a timely basis.

• Ability to maintain prompt regular attendance.

• Regularly required to stand and walk; use hands to finger, handle or feel; reach with hands and arms.

• Occasionally required to bend and stoop; kneel or crouch.

• Must be able to lift and/or move up to 30 pounds.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.