Clinical Support Representative - Austin, TX

Clinical Support Representative

As a Clinical Support Representative at STERIS, you will assist Account Managers by supporting customer facing activities for the Procedural Capital product line. You will perform the value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment. This territory covers Austin, DFW and surrounding area of Texas and Oklahoma.

What You Will Do

• Assist Account Managers by supporting customer facing activities including support of projects and installations within the territory.
• Possess a working knowledge of STERIS products and services and how to properly position them as viable customer solutions.
• Understand and effectively present technical literature and how it applies to solving the customer needs.
• Provide exceptional customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
• Act as a liaison between Service and Sales at the time of installation.
• Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
• Develop and maintain relationships with customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
• Maintain knowledge for each account's history, contacts, and current and long-term purchase plans for designated products.
• Identify and recognize key business opportunities and trends to appropriate team member.
• Record customer feedback and complaint information through the proper quality processes and channels.
• Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.

The Experience, Skills, and Abilities Needed

• Required:
  • Associate's degree
  • 2 years of successful medical device sales or hospital sales experience
  • Ability to travel overnight up to 40%
  • Must be able to be compliant with hospital/customer credentialing requirements
• Preferred:
  • Bachelor's degree
  • 2 years of experience in Operating Room Integration or Sterile Processing Department
  • Experience supporting functions such as Clinical Engineering or hospital IT
  • Experience in B2B sales
  • Experience in audio visual communications

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

Base Salary + Incentive Compensation Program

Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)

Cell Phone Stipend

Robust Sales Training Program

Flexible Time Off + 9 Corporate Holidays Per Year

Excellent Healthcare, Dental, and Vision Benefits

Healthcare and Dependent Flexible Spending Accounts

Long/Short Term Disability Coverage

401(k) with a Company Match

Parental Leave

Tuition Reimbursement Program

Additional Add-On Benefits/Discounts

Pay range for this opportunity is $70,000- $75,500. This position is incentive plan eligible, at target earnings of $80,000 - $85,000, depending on performance. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.