Systems Analyst

Baylor University Systems AnalystBaylor University is seeking a Systems Analyst within the ITS Student Systems group to support the mission of the University by providing complex system support that includes maintenance, configuration, troubleshooting, vision, and comprehensive management of Campus Living & Learning (CL&L) housing technology systems and services. This position works closely with CL&L's Associate Director of Housing Administration who provides business priorities, operational requirements, and strategic initiatives for housing-related projects.Work will be performed in an approved remote/hybrid work environment that may include travel to Waco for on-campus/in-person activities/meetings as required.Required Qualifications:A Bachelor's degree and two years of relevant work experienceDemonstrated working knowledge of APIs, HTML, SQL and IntegrationsPreferred Qualifications:A Bachelor's degree and four years of relevant experienceDemonstrated working knowledge of StarRez, CS Gold, Qualtrics, and CanvasExperience managing software system change and maintaining user securityAll applicants must be currently authorized to work in the United States on a full-time basis.What You Will Do:Provide comprehensive management of StarRez Student Housing Management Software. This work includes supporting and improving the efficiency, effectiveness, and excellence of the softwareWork with StarCare to troubleshoot and resolve technical issues related to the StarRez systemConfigure and maintain integrations between StarRez, Banner, Slate, CS Gold, and Facility Management systems (TMA)Research emerging housing technology trendsRecommend and implement new technologies to improve the residential experienceDevelop and maintain CL&L and ITS technical documentationOffer reporting support from StarRez Web, Banner and other relevant databasesUtilize CS Gold (campus card management system) to manage access to CL&L's residential communitiesProvide after hours on-call support to troubleshoot and resolve residential access issuesProvide training for the ongoing development and implementation of CL&L housing systems to professional and student CL&L staffBe available to evaluate and respond to housing system outages and other systems related issuesParticipate in relevant divisional and departmental meetings, trainings, activities, and initiativesServe as the liaison between Baylor's ITS and CL&L on housing initiatives requiring Baylor ITS implementation, support, and governancePerform all other duties as assigned to support Baylor's missionAbility to comply with university policiesMaintain regular and punctual attendanceWhat You Can Expect:As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.The budgeted salary or hourly range that the University reasonably expects to pay for this position is $65,000 - $70,000. The full salary range for this position classification is $51,569.56 - $85,089.77.This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certification, analysis of internal equity, and other business and organizational needs.