Operations Project Consultant - Document Fulfillment Services

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

Line of Business

The Operations Project Consultant serves as a key leader within the DFS Testing organization, responsible for managing the end‑to‑end testing lifecycle for releases, business as usual, and enterprise initiatives. This role owns test planning and approvals, execution oversight, status and reporting, change control coordination, site scheduling, and deployment/post‑install validation. The consultant ensures all DFS standards are met, and that testing is delivered on time, with quality, and without production impact.

Responsible for the day-to-day coordination of testing initiatives and execution of core functionality testing. This role will coordinate multiple testing execution activities with several areas including User Acceptance Testers, production operations, Line of Business contacts, and project resources. Provide technology partners with needed artifacts to administer Base support user configuration updates to the operational workflow application. Provides support for implementation of products/services and operational solutions and performs postproduction validation.

Attends project roadmap calls, review project information and determines testing needs based of scope of project. Executes tests and communicates results to front line units, support partners, and management. Responsible creating test plans, UAT scrips, and escalating testing defects. Must have strong risk management oversight of the operations area.

Schedule: Monday - Friday | 8:00 am – 5:00 pm

Responsibilities:

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues
• Performs risk management activities to minimize project risks
• Assists with creating and maintaining comprehensive project documentation
• Leverages business knowledge to identify opportunities for improvement and supports change execution

Required Qualifications:

• Advanced knowledge of high-speed roll to roll printing and insertion equipment
• Advanced knowledge of Print and Finish Software Solution (PFSS) automated document factory workflow application or similar software
• 2 years’ experience in change management
• Working knowledge of Octane
• Working Knowledge of Jira
• Exhibits excellent analytical, interpersonal, organizational, and time-management skills to effectively resolve complex issues.
• Strong written and oral communication abilities
  Proficient in usage of Excel, PowerPoint and all other Microsoft applications
• Flexibility to work off shift hours/days as required by the business.

Desired Qualifications:

• Bachelor’s degree or equivalent work experience
• Technical writing and communication skills

Skills:

• Active Listening
• Attention to Detail
• Collaboration
• Critical Thinking
• Written Communications
• Decision Making
• Influence
• Oral Communications
• Prioritization
• Problem Solving
• Adaptability
• Customer and Client Focus
• Data Management
• Emotional Intelligence
• Risk Management

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

Hours Per Week: