Senior Case Manager - SSVF

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.


Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.


In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

Direct Case Management Services:

• Utilize Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques to assist veteran families in resolving housing crises.
• Conduct assessments and program intakes for new participants, ensuring all data and accompanying documentation are accurate, complete, and compliant with program requirements.
• Develop, implement, and regularly update housing stability plans to support veteran families in obtaining and maintaining permanent housing.
• Provide direct case management services through office-based interactions, fieldwork, and home visits.
• Identify client strengths, needs, abilities, and preferences, leveraging various interventions to address housing barriers.
• Mediate household and landlord-tenant disputes that threaten housing stability.
• Provide crisis intervention and post-placement follow-up support as needed.
• Resource Coordination and Advocacy.
• Serve as a liaison between veteran families and community providers, maintaining an extensive network of resources.
• Review case notes, housing stability plans, and temporary financial assistance (TFA) requests to ensure quality and accuracy.
• Carry out other duties as assigned by immediate supervisor and/or SSVF Program Director.

Community and Outreach :

• Conduct outreach and engagement to identify and connect with veteran families in need of services.
• Build and maintain strong partnerships with local community organizations, housing providers, and VA resources.
• Represent the SSVF program at community meetings, training, and events to further its mission of ending veteran homelessness.

Program Administration:

• Ensure compliance with all SSVF program guidelines and funder requirements, including accurate and timely entry of client data into electronic case management systems.
• Complete 2010e applications for supportive housing placements and assist with coordinating housing searches and placements.
• Maintain accurate, up-to-date, and confidential client files, ensuring proper documentation of all services provided.
• Effectively manage participant discharge process.
• Participate in community initiatives, staff meetings, and professional development training to stay updated on best practices and program changes.
• Submit reports and updates on caseloads, outcomes, and program progress to the Senior Assistant Program Director.
• Collaborate with the Senior Assistant Program Director to refine policies, improve workflows, conduct trainings, and ensure program goals are met.

Supervisory and Managerial Duties:

• Provide supervision and guidance to case managers, ensuring that they meet program objectives and maintain best practices.
• Oversee the intake and orientation process of new program participants and assist staff in conducting thorough assessments and service plans.
• Facilitate case reviews to review progress and challenges, offering guidance and actionable recommendations.
• Monitor team caseloads and ensure timely and effective service delivery.
• Train, mentor, and coach case management staff to build their professional skills and knowledge.
• Participate in line-staff recruitment.

Refer clients to appropriate community resources, including but not limited to:

• Preventive services.
• Benefits assistance (VA benefits, SNAP, SSI/SSDI, public assistance).
• Mental and physical healthcare.
• Employment and educational services.
• Advocate for veteran families with public agencies, landlords, and other stakeholders to address barriers to housing and services.
• Coordinate with housing specialists and Employment Specialists to align services with housing and employment goals.

• Education: Bachelor’s Degree in Human Services required; 0–6 months of experience in a related field.
• Preferred experience working with homelessness, substance abuse, mental health, and/or trauma settings.
• Prior experience working with veterans or military populations is strongly preferred.
• Familiarity with NYC resources is preferred.
• Superior organizational, written, and verbal communication skills.
• Strong time management, engagement, decision-making, and interpersonal skills.
• Self-starter with the ability to work effectively with high-need veterans in the community.
• Computer literacy and proficiency in electronic case management systems.
• Familiarity with federal, state, and local housing programs, including HUDVASH and supportive housing initiatives.
• Proficiency in Microsoft Office, specifically Excel, evidence-based practices such as Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques.
• Strong problem-solving and conflict-resolution abilities.
• Ability to provide effective coaching and support to team members.