Government Products Sales Representative

Government Product Sales Representative

UPMC Health Plan has an exciting opportunity for a Government Product Sales Representative in the Medicare & SNP Sales department. This is a full time position working variable hours including weekends. This position will be a hybrid shift consisting of working in office and at home.

The Government Product Sales Representative will grow UPMC for Life health plan membership by handling inbound calls from, and making outbound calls to Medicare beneficiaries, offering education about the Medicare program and Medicare plans, providing reviews and recommendations of plan options, and assist with enrollment over the phone.

Responsibilities:

• Complete all department required trainings.
• Assist beneficiaries on behalf of colleagues when unavailable.
• Meet or exceed 100% of sales goals.
• Maintain compliance with all Centers for Medicare and Medicaid (CMS) and UPMC policies, procedures, and guidelines.
• Maintain and manage book of business within Customer Relationship Manager (CRM) system to ensure all leads are followed up within the timeframe the department establishes.
• Assist as directed with the onboarding and training of new employees.
• Maintain expected level of availability for inbound phone calls and make expected amount of outbound calls for optimal sales results.
• Must work mandatory overtime during busy season and as business requires.
• Support department sales processes as directed.

Qualifications:

• Associates degree required, or equivalent experience.

• 2 years phone based sales or customer service experience required.
• Direct experience in health care or Medicare market preferred.
• 1 years sales experience preferred.
• Excellent verbal and written communication skills.
• Rapport and relationship building skills a must.
• Must be self-driven to achieve sales goals in a competitive market.

Licensure, Certifications, and Clearances:

• Responsible for obtaining and maintaining PA and OH Department of Insurance health and accident producer license within 30 days of hire.
• Must also complete annual Medicare certification requirements, including AHIP and compliance training.
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran