Help Desk Specialist

Help Desk Specialist

Job Location: Naval Research Lab, Washington, DC

Job Responsibilities: Join our dynamic team at Trace Systems as we seek a talented and cleared Help Desk Specialist to play a pivotal role in supporting the prestigious Naval Research Lab (NRL). As a key member of our team, you'll be entrusted with ensuring the seamless installation, operation, and maintenance of critical data and applications hosted by NRL, all while bolstering cybersecurity defenses. This isn't just your ordinary desk job. You'll be at the forefront of innovation, building your personal skill sets, tackling diverse challenges and contributing to the success of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 - 1800 EST Monday through Friday, you'll enjoy a balanced work-life schedule that allows you to thrive both personally and professionally. Don't miss this opportunity to be part of something extraordinary. Join us at Trace Systems and take your career to new heights while making a real impact in the world of technology and defense.

This position is compensated on a salary basis. The anticipated annualized compensation range for this role is $48,000 to $51,000, based on a full-time schedule. Actual compensation within this range will be determined based on job-related factors such as experience, skills, and qualifications, in accordance with applicable federal, state, and local laws.

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance is required (Top Secret/SCI clearance must be obtained and maintained for this position).
• Due to the nature of the work and US Government requirements, US Citizenship is required.
• Must meet 8570 IAT II (Sec+) or higher.
• Minimum of two (2) years of specialized experience and knowledge of hardware, software, information assurance or business analytical support.
• Experience must include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance or general administrative support.

Education: High School Diploma