Collection Specialist

Collection Specialist

A local Harrison company is searching for a Collection Specialist who will have core responsibilities in ensuring timely payments and resolving overdue bills. The Collection Specialist's daily responsibilities would include monitoring accounts, contacting clients, and maintaining accurate records. We are looking for someone who can strike a balance between maintaining trustful relationships and ensuring prompt payments.

Responsibilities:

• Monitor accounts: Identify outstanding debts and overdue payment
• Investigate historical data: Review each debt or bill.
• Contact clients: Reach out to clients to inquire about their overdue payments.
• Encourage timely payments: Take necessary actions to collect debts.
• Process payments and refunds: Handle payment transactions.
• Resolve billing and credit issues: Address customer concerns.
• Update account status records: Keep track of collection efforts.

What we look for:

• Proven experience: Previous work as a Collection Specialist or in a similar role.
• Knowledge of billing procedures and collection techniques: Familiarity with skip tracing and debt collection laws (e.g., FDCPA).
• Proficiency in MS Office and databases: Comfortable working with targets.
• Excellent communication skills: Both written and oral.
• Negotiation skills: Ability to manage stress and solve problems.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or genetic information.