Guest Service Representative

Countryinn & Suites Guest Service Representative Buford, GA 30519 – $10.00 / hour – part time Job Description We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply. Responsibilities Practice customer service behaviors such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism. Demonstrate good communication skills and help ensure optimum communication between all guests, all shifts, departments, and management. Check guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards. Ensure accurate processing of charges and complete/balance end‑of‑shift reports with full handover to the next shift. Operate telephone switchboard professionally and efficiently, receive and transfer calls, take guest messages thoroughly and accurately, and notify guests of messages. Observe safe cash handling procedures required by company policy and be responsible for the cash drawer, cash, and credit card information transactions for the shift. Takes and records advance reservations accurately and confirms requests. Maintain a clean and organized lobby and front desk area, including restocking coffee and amenities. Qualifications Experience in other hotels or a comparable service industry dealing with customers. Bilingual in any language is a plus. Applicants with no experience are encouraged to apply. #J-18808-Ljbffr Tacoselsuperior