Case Manager (Pool/PRN)

We’re not just behavioral health people—we’re crisis people.

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.  

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.  

Our values shape our decisions, define our culture, and foster continuous learning and growth.  

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. 

We are on a mission to change the face of behavioral health. Help us save lives and make a difference. 

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do:

The  Case Manager   I   facilitates   admission intakes, treatment planning,  discharge planning, obtaining collateral and  assisting in the legal process and  initiating personalized care for individuals who are in crisis and stabilizing from crisis .   Works collaboratively   with   the   interdisciplinary   treatment   team to   coordinate   care   and   discharge   planning   for   Individuals , their family members, clinics, local providers, and/or other referral sources. This position will carry a caseload and act as  ambassador to community partners.  

• Educates and informs individuals of  consents for treatment and authorizations for use and disclosures.  
• Participates  regularly  in Interdisciplinary Treatment Team meetings.  
• Collaborates with the Treatment Team to develop and implement an individualized person-centered Treatment   Plan   that   is   appropriate   for   brief   intervention.   Complete   the   signed   Treatment   Plan   and   review with each  individual and any other involved parties.  
• Gather collateral from the  individual   and involved parties to provide a thorough assessment of what an  individual’s ’needs are for treatment and discharge.  
• Actively   coordinate   care and provide referrals   for   individuals  to   ensure   services   are   coordinated   with   both  facility   staff and external providers .  
• Identify   and address gaps in service needs for participating parties in service delivery to the  individual and make  appropriate recommendations to  meet Individuals ’needs upon discharge.  
• Collaborate   with I nterdisciplinary T reatment T eam   to   engage,   monitor,   and   communicate   with   the  individual, ensuring that safety is  maintained while meeting the individual’s needs.  
• Maintain   the   clinic   record,   including   documentation   of   activities   performed   as   part   of   the   service   delivery process.   Obtain signatures from  individuals  regarding treatment, as necessary. Document all services and I ndividuals’  activities in the Electronic Health Record (EHR)  regarding brief interventions, coordination of care, discharge planning, treatment planning,  and any other pertinent  information.  
• Maintain a working knowledge of the  Virginia Involuntary Commitment process.  
• Maintain   a   working   knowledge   of   the   DBHDS and DMAS behavioral  health system.
• Participate   in   individual   and   group   supervision   as   required .   Participate   in   ongoing   education,   including   in -services , training, and other activities to  maintain and improve competency.   Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor.  
• Complete all required training, attend monthly meetings, and  maintain required competencies.  
• Coordinates civil commitment process with all necessary stakeholders.  
• Provide daily programming/groups.  
• Performs   all   other   duties   as   assigned.

What You'll Bring:

• A Bachelor’s degree in behavioral health or related field 

• Knowledge of the Commonwealth of Virginia behavioral health system of care and resources within it

• Qualified Mental Health Professional (QMHP)
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
• State of Virginia Fingerprint Clearance
• Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
• Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search

It would be great if you had:

• Master’s degree in behavioral health or related field

• Licensed Mental Health Professional (LMHP)

• Experience working with children, youth, families, and adults with behavioral health issues

• Knowledge of and experience with the Virginia involuntary treatment process

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance employer.

Actual compensation is based on relevant experience, education, internal equity, and budget.

Virginia pay range

$30.20—$37.08 USD

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Recruitment Fraud Warning

Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers.

Please note:

• Official communications come only from an email address ending in @connectionshs.com .
• We will never extend an offer without completing our formal interview process.
• We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process.

If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact View email address on job-boards.greenhouse.io to verify its authenticity before responding.