VIP Experience & Engagement Manager

This individual will work to continuously innovate Trade & VIP hospitality capabilities at Maker’s Mark, while also being hands‑on with our Trade and VIP Visitor Experience. This role will work to deliver brand‑building experiences that have a lasting, positive impact on the business. Utilizing your entrepreneur‑mindset and deep understanding of systems available, you’ll deliver best‑in‑class, high‑quality, engaging, and effective Trade & VIP focused experiences. You’ll collaborate cross‑functionally across internal hospitality teams to deliver best‑in‑class trade and VIP hospitality experiences. Role Responsibilities You will be the day‑to‑day manager of the Trade and VIP Experience Leads. Fostering a culture of continuous improvement to keep up with trends in the trade Work cross‑functionally across internal teams and external vendors/partners to implement best in class Trade and VIP hospitality experiences You will be the leader in delivering custom experiences for Trade and VIP partners Executional excellence in the performance of these brand building programs Work collaboratively with the Consumer Experience Manager in the training and continuing education of Bourbon Specialist Team Create, implement, and find ways to continuously improve customer experience from booking to departure Responsible for reviewing all incoming Trade/VIP requests and compiling background information to best tailor the experience to the group Collaborate with hospitality managers to create, plan, and execute luxury experiences Identify and communicate notable groups to distillery and commercial leadership when applicable Qualifications Minimum 5 years’ successful operations and marketing experience in the Spirits industry Minimum 3 years of people manager experience Highly energetic and motivating person – capable of building and championing Suntory Global Spirits' goal of being “The World’s Most Admired Spirits Company.” Strong organizational and problem‑solving skills with the ability to prioritize workload and manage multiple tasks Ability to work under pressure, balancing multiple projects in a fast‑paced environment Extremely strong communication (written and oral) PC application proficiency in the areas of Microsoft Excel, Outlook, PPT, and Word Understanding of spirits industry business acumen, including knowledge of the three‑tier system Robust knowledge of the American Whiskey category Proven self‑starter with a track record of driving results #J-18808-Ljbffr