Care Management Assistant

AdventHealth is inviting you to join our team in a customer service role focused on patient interactions, coordination, and administrative support within our healthcare environment. This position is located at 16950 W 86TH St, Lenexa, KS 66219, and is full‑time, in person, Monday through Friday, 8:00 am to 4:30 pm. Schedule & Location Full time, in person, Mon‑Fri 8:00 am‑4:30 pm. Address: 16950 W 86TH ST, LENEXA, KS 66219. Job Description Promotes excellent customer services through interactions with patients, physicians, care managers, and the healthcare team. Collaborates with the Care Managers for patient care coordination needs. Coordinates patient care and services arrangements under the direction of a RN or SW Care Manager and in collaboration with the patient/family. Provides and documents the delivery of regulatory letters to patients or their representatives in accordance with Federal and State regulations. Arranges patient transportation and follow up appointments as requested; obtains insurance authorization for patient post‑acute care needs as directed by the Care Manager. Other duties as assigned. Knowledge, Skills, and Abilities Intermediate to advanced computer skills including Microsoft Office (Word, Outlook, PowerPoint, Excel). Excellent interpersonal and communication skills. Medical terminology helpful. Good public relations, clerical, and computer skills. Education and Experience High School Graduate or equivalent (Required). 1+ year of office experience [Preferred], preferably in a medical setting; previous data entry experience a plus. Benefits Medical, Dental, Vision Insurance. Life Insurance. Disability Insurance. Paid Time Off from Day One. 403‑B Retirement Plan. 4 Weeks 100% Paid Parental Leave. Career Development. Whole Person Wellness Resources. Mental Health Resources and Support. Pet Benefits. Physical Requirements Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - Pay Range $17.52 - $28.04 per hour. This facility is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances. #J-18808-Ljbffr