Auto Glass Technician

Overview At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands‑on professional that leverages their Safelite training, industry‑leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings. What you will do Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job. Recalibrate automotive safety systems, including troubleshooting and completing diagnostic testing. Operate Safelite’s tools and technologies, including True Seal®, Ezi‑Wire™, Glass Table System (GTS), chemicals as required by the “Safelite Way of Fitting,” work order and customer administration systems, and Safelite’s handheld Mobile Resource Management (MRM) technology. Safely operate company and customer vehicles throughout the workday. Communicate with all scheduled customers in‑person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers. Perform other duties as assigned. Comply with all policies and standards. What you’ll get Earn $5 per set of wiper blades when added for customer safety. A benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays and volunteer days. Program to buy additional PTO or sell unused time up to 16 hours. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you’ll need to be successful. View all our health, wealth, and life offerings at Education Qualifications High School Diploma, GED, or equivalent (preferred). Valid state‑issued driver’s license (any other license(s) required by federal, state and local laws). Safelite SafeTech™ certification (required). Experience Qualifications Must be 18 years of age or older (required). Skills and Abilities Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds. Ability to stand for extended periods, work in tight spaces, bend and twist the body. Ability to use a variety of hand tools and power tools safely and effectively. Ability to operate a motor vehicle in accordance with all federal, state and local laws and agree to be monitored via in‑cab vehicle safety camera / video surveillance technology. Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations. Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods. Ability to work with chemicals (including but not limited to flammable chemicals) as applicable per the “Safelite Way of Fitting.” Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs. Proficiency in using computerized diagnostic tools to complete recalibrations and troubleshoot issues. Problem‑solving and ability to troubleshoot issues, independently and collaboratively. Ability to read, write and interpret the English language and technical directions. Ability to communicate orally (via phone) and written (via computer or other electronic means). Ability to maintain a professional appearance, adhering to company uniform and PPE policies. Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures). This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance. This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. #J-18808-Ljbffr Dormont Manufacturing Co