Admissions Coordinator (Behavioral Health)

Job Description

Job Description

Company : Skyway Behavioral Health  

Title : Admissions Coordinator

FLSA Status : Exempt - Salaried    

Location : Hybrid - Illinois Residents Only

Schedule: Monday - Friday: 11am - 7pm (40 hours/week) 

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by patients for survival.  While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live. Our treatments teach patients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments.  

At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives.  

Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients.   

Role Description

We are seeking a compassionate, organized, and detail-oriented individual to serve as the first point of contact for prospective clients. The Admissions Coordinator will manage all incoming phone, text, and web inquiries from individuals seeking services for our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP). This role is vital in ensuring that potential clients feel supported, informed, and guided through the intake process while delivering exceptional customer service and administrative assistance. This position observes a hybrid worksite location and is based in Illinois. As a result, the candidate must be able to work independently and have a quiet and private home workspace with reliable internet connection.

Essential Functions/Core Responsibilities

• Serve as the initial point of contact for all phone, text, email, and web inquiries from prospective clients and their families.
• Provide clear, accurate, and empathetic information about available treatment programs, services, and admission processes.
• Answer client and referral questions and help guide them toward appropriate care options in conjunction with the Director of Admissions.
• Follow up with client families and loved ones/support people for collateral information about the referral.
• Create and maintain a positive, welcoming, and traumatic-informed experience for all potential clients.
• Accurately enter prospective client information into the electronic health record.
• Collect client insurance information and submit benefit verification benefits team.
• Ensure all required documentation and consent forms are completed and filed properly for new clients.
• Maintain confidentiality and adhere to HIPAA guidelines when managing PHI.
• Schedule initial assessments and coordinate with Assessment Specialists to manage calendar.
• Coordinate with admissions team to ensure smooth scheduling and a seamless client experience.
• Follow up with potential clients to confirm appointments and provide any necessary information or reminders.  

Minimum Requirements  

• Previous experience in customer service/client support preferably in mental health care.
• Undergraduate degree in Psychology, Social Work, or related field. 
• Exceptional organization skills, reliable and timely. 
• Excellent customer service skills and interpersonal communication skills that are clear, respectful, and considerate of other’s perspectives. 
• Must be fluent in reading, writing and speaking English.
• Reliable internet access and a private workspace at home.
• Proficiency in Microsoft products (Word, Outlook, Excel), and familiarity with use of EHR systems. 

  Additional Preferred Skills

• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions. 
• Ability to work independently as needed, recognizes the need for support and demonstrates the willingness to ask for help. 
• Ability to manage multiple priorities and respond with confidence during challenging or chaotic situations.  
• Someone who embodies Skyway values:  
  • Embraces the  whole person.
  • Commits to  innovative research-based programs.  
  • Believes we are  better together.
  • Celebrates expressions of  diversity.
  • Believes in  service  and supporting our communities. 
  • Views leadership as a  privilege to elevate others to their highest potential.  

Physical Demands   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.  The employee is occasionally required to walk and climb or balance.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Benefits:

• PTO
• Paid Holidays
• Paid Floating Holidays
• Paid Sick Time
• Paid Wellness Days
• Regular clinical supervision
• Collaborative professional growth development

Work Environment  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. Work hours may vary in this role and may require responding to phone calls during off hours. 

Skyway Behavioral Health is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.     

We  celebrate diversity and are committed to creating an inclusive environment for all employees.