Business and Events Manager - Eventions - Redmond, WA

Job Summary A Business Manager responsible for leading a group of planners within the Eventions Team, supporting all logistics and operational activities at Eventions. The role ensures team readiness, deliverables, and service level agreements, and manages client relationships and stakeholder coordination. Salary: $95,000-100,000/year Pay Grade: 14 Essential Functions and Responsibilities Partner with global stakeholders across Eventions and other segments and maintain strong knowledge of the various programs to ensure cohesion and customization as needed. Develop and propose operational processes and procedures by analyzing business needs and goals at a daily program and operational level, and maintain role‑specific documentation, including email templates, training manuals, and SharePoint sites. Initiate and execute strategic planning to keep pace with industry growth, the number of supported sites, and evolving customer and stakeholder needs. Maintain top‑quality hospitality vendors and establish efficient processes to ensure consistent and seamless experiences for guests (technical assistance, catering, transportation, interpretation, dinner reservations, furniture changes, etc.). Manage high‑level non‑briefing events and projects, ensuring all necessary logistical arrangements are made to support the event (space planning, coordinating vendor services including catering, A/V, etc.). Organize and manage updates of key information and resources in OneNote and SharePoint, sharing updates with the team and stakeholders as needed. Thoroughly understand internal tools and reporting features, acting as the team liaison for all questions, concerns, and new feature requests. Nurture long‑term relationships among clients, stakeholders, and vendor teams, fostering a strong team alliance and driving collaboration across centers. Complete other duties as assigned. Supervisory Responsibilities Manage the Planner Teams, overseeing day‑to‑day support and service levels. Responsible for the staffing plan, including interviewing, hiring, transferring, termination, payroll, scheduling, and backup plans. Onboard and train new planners and provide awareness training for other teams. Perform all talent‑management functions for the department, including onboarding readiness, performance monitoring and management, KPI establishment, and performance appraisals. Ensure inventory, metrics, and reporting are tracked and calculated efficiently for business reviews with leadership. Qualifications Bachelor’s degree or equivalent experience. Extensive experience with Microsoft Office Suite and up‑to‑date on Microsoft industry trends. Ability to learn new tools and software quickly. 3‑5 years of experience in customer service. 3 years of experience planning executive events; experience planning several high‑level business events (product releases, trade shows, conferences, etc.). Event‑planning certification (CMP or CSEP) is a plus. Extremely professional and client focused, with the ability to interact with all levels of business clients. Strong leadership, interpersonal, and customer‑service skills. Excellent verbal and written communication skills. Process‑oriented, organized, and detail‑focused, yet flexible. Self‑motivated and able to thrive in a strategic, fast‑paced environment. Independent yet a team player, able to follow guidelines and exercise sound judgment. Comfortable communicating with a global community across various cultures and languages. Strong documentation and communication skills. Benefits Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Retirement Plan. Paid Time Off, Holiday Time Off (varies by site/state). Associate Shopping Program, Health and Wellness Programs, Discount Marketplace. Identity Theft Protection, Pet Insurance, Commuter Benefits, Employee Assistance Program. Flexible Spending Accounts (FSAs), Paid Parental Leave, Personal Leave. Equal Opportunity & Other Statements Compass Group is an equal‑opportunity employer. All applicants and associates are treated fairly based on abilities, achievements, and experience in accordance with federal, state, and local laws. This includes consideration of individuals with criminal history, in a manner consistent with applicable local fair‑chance initiatives. Eurest maintains a drug‑free workplace. Applications are accepted on an ongoing basis. #J-18808-Ljbffr Eurest USA