Front Desk Membership Sales Associate

Benefits Team member discounts Career growth opportunities Competitive compensation + generous commissions Bonus based on performance Flexible schedule Free food & snacks Opportunity for advancement Paid time off Join The NOW Massage Birmingham The NOW Birmingham is a brand-new, locally owned boutique brought to life by proud Michiganders. We're looking for friendly, motivated Experience Guides (Front Desk Associates) to be the welcoming face of our serene, stylish space. If you thrive in a calm, supportive environment and love helping others feel their best, we’d love to meet you. Benefits for working with us NOW Hourly wage + monthly bonus Complimentary Monthly Massage Membership - $100 value. Friends and Family discounts on massage services Paid Time Off Cell phone stipend Full and Part-Time positions available Retail discounts for staff Free uniforms Free food & snacks Schedule / Expected Work Hours Weekend availability only (Friday-Sunday) Boutique hours: Monday - Friday - 10:00am - 9:00pm Saturday & Sunday - 9:00am - 9:00pm Job Summary The Front Desk Membership Sales Associate is responsible for selling memberships, enhancements, and the overall guest experience, while maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. Responsibilities Provide top-level service for guests and team members. Warmly greet and check in guests. Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings. Accurately and effectively book, edit, and cancel massage appointments. Open/close the boutique each day according to standard operating procedures. Resolve guest issues. Ensure guest areas are maintained to standard. Maintain a positive attitude and contribute toward a healthy & happy workplace. Collaborate with the leadership team to ensure best practices and foster innovation. Qualifications Sales and service-related experience preferred. Ability to be efficient and detail-oriented in a fast-paced environment. Must have enthusiasm and possess excellent guest service skills. Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW Enjoy working with people and possess a friendly and outgoing personality. Possesses problem-solving and troubleshooting skills. Must be a team player. #J-18808-Ljbffr