Deployment Support Specialist - Houston, TX

Job Description

Job Description

About Zedcor Inc.

Zedcor Inc. (TSX-V:ZDC) is disrupting the traditional physical security industry through its proprietary MobileyeZ™ security towers by providing turnkey and customized mobile surveillance and live monitoring solutions to blue-chip customers across North America. The Company continues to expand its established platform of over 1,200 MobileyeZ™ towers in Canada and the United States, with emphasis on industry leading service levels, data-supported efficiency outcomes, and continued innovation. Zedcor services the Canadian market through equipment and service centers currently located in British Columbia, Alberta, Manitoba, and Ontario. The Company continues to advance its U.S. expansion which now has the capacity to service markets throughout the Midwest with locations throughout Texas Colorado, Arizona, Nevada and Florida.

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Position Overview

Zedcor is seeking a Tower Operations Specialist to support the deployment of our mobile surveillance towers by working directly with field technicians in real time. This is a fast-paced, computer-based role built around a repeatable daily cycle: pulling deployment details, remotely configuring cameras and alert zones while on the phone with a field technician, verifying the system works, and accurately logging data across multiple software platforms — typically 12 to 20 times per day. No prior technical or troubleshooting experience is required for this role — full training is provided. What matters most is speed, accuracy, and the ability to stay organized while juggling several software applications and a live phone call at the same time, over and over, without losing focus.

Key Responsibilities

• Pull deployment schedules and site details from the team calendar and enter them accurately into multiple software platforms.
• Answer live calls from field technicians during tower deployments and guide them through the setup process step by step.
• Remotely set and adjust camera views to ensure proper site coverage.
• Define detection and alerting zones (“Red Zones”) for each deployed tower.
• Test alarms and detection zones to confirm everything is working correctly before sign-off.
• Accurately record and cross-reference deployment data across multiple software systems.
• Repeat this full deployment cycle approximately 12–20 times per day, maintaining accuracy and pace throughout.
• Flag any equipment issues beyond basic setup to senior technicians — troubleshooting equipment is not part of this role.
  

Qualifications & Requirements

Minimum Requirements

• Strong general computer literacy — comfortable navigating Windows and switching between several applications quickly.
• Fast, accurate typing and data entry skills.
• Clear, friendly phone communication — you'll be talking field technicians through setup steps throughout the day.
• High attention to detail, especially when entering the same information across multiple systems.
• Ability to keep pace and stay accurate through a high-volume, repetitive daily workflow.
• Comfortable spending a full shift on the phone and computer at the same time.
• Ability to follow a consistent, structured process.
• No prior technical, networking, or IT experience required — full training provided.

Preferred Qualifications 

• Prior experience in data entry, dispatch, scheduling, call center, or customer service.
• Familiarity with Microsoft Office (Excel, Outlook).
• Interest in cameras, security, or technology (helpful, but not necessary).
  

Why Join Zedcor?

At Zedcor, you won’t just maintain systems, you’ll help build and shape the future of security technology. We provide the tools, mentorship, and the environment to help you thrive and grow in your career. If you’re looking to take your skills to the next level, Zedcor offers a dynamic and rewarding opportunity.

Zedcor Inc. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Zedcor to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.